Ensuring High Quality Unified Communications In Healthcare
Ensuring High Quality Unified Communications in Healthcare
Proactive Monitoring and Fast Triage of UC Services
Eileen Haggerty, Senior Director, NETSCOUT Systems, Inc.
Ray Krug, Solutions Engineer, NETSCOUT Systems, Inc.
Today’s hospitals, health centers and medical schools are completely reliant upon the converged network and Unified Communications (UC). VoIP, PACs, EMRs, intelligent medical devices, streaming video, telemedicine, and an increased number of wireless users are all contributing to the complexity of IT in healthcare and creating a compelling need for more rapid triage and faster MTTR for any issues impacting high-quality service delivery.
This webinar discusses a range of unique UC issues and challenges that often impact the delivery of quality patient care services and how the nGeniusONE platform with ASI technology, provides essential visibility to deliver high quality UC, Voice and Video services alongside other critical applications.
Leveraging use cases reported by healthcare customers, key areas of emphasis for the discussion will include:
- Rapid triage and identification of underlying causes of UC service performance problems
- Delivering consistent and reliable service levels for VoIP, streaming video and telemedicine applications
- Optimizing and accelerating new UC application rollouts to stay on time and on budget
- Reducing MTTR for UC, Collaboration services as well as EMR application degradations through analysis of response times, service errors and network-related errors
- Improving planning for UC bandwidth with special consideration of the bandwidth requirements for PACS imaging services throughout the healthcare ecosystem
This webinar is designed for people who are:
- Healthcare IT professionals from Network, Voice, and Video teams tasked with managing multi-technology, multi-vendor UC deployments
- Healthcare Managers responsible for Contact Centers or Unified Communications, VoIP, Collaboration, Telemedicine, PACs, and/or EMRs service delivery
- Healthcare Technology Decision-Makers responsible for Unified Communications, VoIP, Collaboration, Telemedicine, PACs, and/or EMRs service delivery
- Healthcare Business Decision-Makers responsible for Unified Communications, VoIP, Collaboration, Telemedicine, PACs, and/or EMRs service delivery