Today’s successful Retail Banking operators must focus on continually driving incremental revenues and customer retention – while making rapid business and service delivery changes in response to global demands and volatilities, like the recent pandemic.
Customers now require alternatives to face-to-face transactions, so digital transformation is now only accelerating. Anywhere, anytime access to online transactions involving mobile applications, web, or voice-based services needs to happen quickly, safely, and without interruption – while complying with global and emerging regional financial standards.
Today’s Retail Banking operators require compliance, security, and service level assurance for all financial service delivery platforms.
NETSCOUT Solutions for Retail Banking
- Visibility Into Financial Application Performance – digital, voice, call center, or at the branch
- Before, during, and after monitoring for Data Center, Multi-Cloud, Co-Lo, and Virtual transformation success
- Evidentiary compliance for financial standards (Federal, State, In-Country, PCI, ISO 8583, SEC)
- Real-time voice, video, and UC monitoring for Webex, Microsoft and Cisco Teams, Zoom, VoIP, and Contact Center technologies
- Assuring remote end-user experience – visibility into and intelligence about VPN, VDI, and SD-WAN
NETSCOUT solution helps one of the largest banks in Canada to deliver flawless UC&C and other services to millions of clients and tens of thousands of employees worldwide.
I’m a long-time user of Netscout and smart data helps me redirect the efforts of the war room.
- IT Specialist at Global 500 Banking Company
Key Retail Banking Focal Areas
Retail Banking infrastructures involve technically complex environments that must provide uninterrupted service delivery in compliance with financial industry and government standards.
Digital Application Performance
For Retail Banks increasingly reliant on digital application performance for service delivery, the nGeniusONE Service Assurance platform provides anytime/anywhere visibility and real-time monitoring.
Network Performance Management
nGeniusONE provides visibility into multi-cloud, virtual, Co-lo, on-premises, and hybrid environments.
Unified Communications & Collaboration
nGeniusONE assures Contact Center UC&C services for Retail Banking service delivery – at Contact Centers, branches, and home offices.
Payment Processing & Regulatory Compliance
nGeniusONE provides visibility into ISO 8583 service components, evidentiary compliance with financial standards.
Retail Banking Security & Availability
Protecting Retail Banking operations is critically important for a business with complex regulatory requirements and security standards.
Remote Banking Operations
nGeniusONE provides visibility and real-time monitoring required to assure services accessed via VPN, VDI Application and SD-WAN.
Service Assurance in Retail Banking Industry
It is imperative that the technology underpinning continuous banking operations be safeguarded by a service assurance solution.
Business Continuity for Retail Banking
NETSCOUT smart visibility and real-time monitoring provides IT with an integrated solution for managing Application Workload Migrations to Multi-Cloud, Data Center Migrations to Co-Lo’s, and Contact Center technology moves to UCaaS and SaaS.
Resources
Solutions for Retail Banks
The NETSCOUT Visibility Without Borders approach for retail banking leverages the following Smart Data and analytics solutions.
nGeniusONE Solution for Enterprise Performance Management
nGeniusPULSE End-User Experience Monitoring Platform
InfiniStreamNG Application & Network Monitoring Appliance
