Today’s successful Retail Banking operators must focus on continually driving incremental revenues and customer retention – while making rapid business and service delivery changes in response to global demands and volatilities, like the recent pandemic.

Customers now require alternatives to face-to-face transactions, so digital transformation is now only accelerating. Anywhere, anytime access to online transactions involving mobile applications, web, or voice-based services needs to happen quickly, safely, and without interruption – while complying with global and emerging regional financial standards.

Retail Banking Customer Needs
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Today’s Retail Banking operators require compliance, security, and service level assurance for all financial service delivery platforms.

NETSCOUT Solutions for Retail Banking

  • Visibility Into Financial Application Performance – digital, voice, call center, or at the branch
  • Before, during, and after monitoring for Data Center, Multi-Cloud, Co-Lo, and Virtual transformation success
  • Evidentiary compliance for financial standards (Federal, State, In-Country, PCI, ISO 8583, SEC)
  • Real-time voice, video, and UC monitoring for Webex, Microsoft and Cisco Teams, Zoom, VoIP, and Contact Center technologies
  • Assuring remote end-user experience – visibility into and intelligence about VPN, VDI, and SD-WAN 

NETSCOUT solution helps one of the largest banks in Canada to deliver flawless UC&C and other services to millions of clients and tens of thousands of employees worldwide.

I’m a long-time user of Netscout and smart data helps me redirect the efforts of the war room.

- IT Specialist at Global 500 Banking Company

Ensure your retail banking delivery with NETSCOUT.