Cisco Systems
Overview
nGeniusONE for Cisco Unified Communications and Collaboration
UC&C management capabilities are part of the nGeniusONE Enterprise Performance Management solution and have specific support for Cisco Unified Communication (UC) IP telephony and Cisco Jabber technologies often adopted for collaboration services. Once adopted, these Cisco UC&C services become critical for business and require high availability and performance.
The nGeniusONE solution, with NETSCOUT’s innovative smart data technology, is uniquely capable of providing deep, comprehensive insights into the root cause of service quality issues with Cisco’s UC&C solution. Using contextual workflows, the precise location and source of service degradation can be easily identified with the help of system-wide visibility. This ultimately reduces mean-time-to-resolution (MTTR), keeping the UC&C infrastructure operating at peak performance.
Integration: Omnis Cyber Intelligence and Cisco XDR
Setup an integration between NETSCOUT Omnis Cyber Intelligence and Cisco XDR.
- Configure the logging feed from OCI to XDR
- Within Cisco XDR, add the OCI URL
Outcomes That Matter
Optimize UC&C Performance with End-to-End Visibility
Decrease Mean Time to Repair
Resolve issues impacting Cisco UC&C and Jabber services with comprehensive end-through-end service visualization that enables IT teams to quickly triage and resolve performance issues by pinpointing the source of voice and video quality problems
Understand User Experience
Gain real-time visibility into digital user experience by measuring call quality performance and observing issues network transmission, media traffic, and/or call signaling
Improve Mean Time to Knowledge
Enable collaboration between network, application, and UC&C teams for resolving Cisco UC&C/Jabber service delivery problems using packet-level information to troubleshoot efficiently and understand the true root cause of slowdowns
Proactive management
Utilize synthetic and proactive testing capabilities to continuously monitor Cisco Jabber service quality alongside other IP Telephony services
Promote Collaboration
Empower internal network operations teams, engineering and voice teams, and third party SIP trunk and WAN providers to work together using one streamlined solution to share information about UC&C issues
NETSCOUT’s Solution and How It Delivers Value
Network Threat Detection and Cisco XDR
Bringing Network Threat Detection and Investigation to Cisco XDR Incident Response and Automation
The NETSCOUT Omnis Cyber Intelligence integration with Cisco Systems XDR takes threat detection and automation to a new level by combining threat intelligence, detection, investigation, and response to connect technology, process, and people.
With Cisco XDR, customers who use NETSCOUT Omnis Cyber Intelligence can detect threats, correlate events, conduct investigations, including packet decodes, and perform mitigations with all the automation and centralization than XDR provides.
Benefits
Strengthen XDR with Advanced NDR Insights
Integrate NDR Alerts into XDR
Bring Industry Leading Network Detection and Response (NDR) alerts into XDR
Enrich Incidents with NDR Insights
Enrich observables and incidents with NDR data, including MITRE alignment information
Investigate and Mitigate Security Threats
Conduct investigations, trace contacts, inspect packets and perform mitigations to stop security threats
Cisco Solution Partner Designation and Certification
NETSCOUT is a registered member of the Cisco Solution Partner Program, which ensures that NETSCOUT’s Unified Service Delivery Management solutions, listed in the Cisco Marketplace Solutions Catalog, have verified interoperability, adhere to strict standards, and offer exciting new capabilities for joint customers.
Resources
Bringing Network Threat Detection and Investigation to XDR Incident Response and Automation
With NETSCOUT, Government IT teams are equipped with service edge visibility to monitor their Cisco ACI deployments.
NETSCOUT Service Edge Visibility Assures Uninterrupted Agency Business
Software-Based Unified Visibility Elevates ROI From Installed Voice & Video Solutions
