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The NETSCOUT/Cisco Solution Partnership

Building on a long history of joint technology development, Cisco and NETSCOUT continue to deliver value-added solutions to provide network and service delivery assurance with Cisco Unified Communications and Collaboration (UC&C).

Complementary to the management capabilities of Cisco, NETSCOUT solutions bring incremental value to joint Cisco and NETSCOUT customers and build on a base of synergistic customer and channel relationships.

nGeniusONE for Cisco Unified Communications and Collaboration

UC&C management capabilities are part of the nGeniusONE Enterprise Performance Management solution and have specific support for Cisco Unified Communication (UC) IP telephony and Cisco Jabber technologies often adopted for collaboration services. Once adopted, these Cisco UC&C services become critical for business and require high availability and performance.

The nGeniusONE solution, with NETSCOUT’s innovative smart data technology, is uniquely capable of providing deep, comprehensive insights into the root cause of service quality issues with Cisco’s UC&C solution. Using contextual workflows, the precise location and source of service degradation can be easily identified with the help of system-wide visibility. This ultimately reduces mean-time-to-resolution (MTTR), keeping the UC&C infrastructure operating at peak performance.

nGeniusONE for Cisco Unified Communications and Collaboration

The nGeniusONE solution correlates Cisco CDR data with real-time granular per-user, per-session assessments from midpoint locations.

Key Benefits

Decrease Mean Time to Repair

Resolve issues impacting Cisco UC&C and Jabber services with comprehensive end-through-end service visualization that enables IT teams to quickly triage and resolve performance issues by pinpointing the source of voice and video quality problems

Understand User Experience

Gain real-time visibility into digital user experience by measuring call quality performance and observing issues network transmission, media traffic, and/or call signaling

Improve Mean Time to Knowledge

Enable collaboration between network, application, and UC&C teams for resolving Cisco UC&C/Jabber service delivery problems using packet-level information to troubleshoot efficiently and understand the true root cause of slowdowns

Proactive management

Utilize synthetic and proactive testing capabilities to continuously monitor Cisco Jabber service quality alongside other IP Telephony services

Promote Collaboration

Empower internal network operations teams, engineering and voice teams, and third party SIP trunk and WAN providers to work together using one streamlined solution to share information about UC&C issues

Cisco Solution Partner Designation and Certification

NETSCOUT is a registered member of the Cisco Solution Partner Program, which ensures that NETSCOUT’s Unified Service Delivery Management solutions, listed in the Cisco Marketplace Solutions Catalog, have verified interoperability, adhere to strict standards, and offer exciting new capabilities for joint customers.


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