Ensure availability of network resources, applications, and security of customer data
Retailers must provide a seamless, personalized, and secure shopping experience for customers however they engage – in-store, online, or a hybrid online-ordering/in-store pick up model. Service must be consistent and prompt even when global disruptions, such as the recent pandemic, impact supply chains, shipping, and buyer behavior.
Delivery of the shopping experience relies on IT networks and applications. NETSCOUT solutions provide visibility across the network and to behind-the-scenes services, including supply chain management and inventory control, as well as customer-facing services, including E-commerce sites, Point of Sale (PoS) payment, and contact centers.
nGeniusONE provides end-to-end visibility into all of the critical systems required to support a successful retail environment.
NETSCOUT Solutions for Retail
- Visibility into What Matters Most – Retail applications like E-commerce, web portals, customer loyalty apps, Enterprise Resource Planning (ERP), warehouse management, PoS software, and distributed inventory management
- Assure Customer Experience – Rapid triage and faster Mean-Time-to-Repair for issues impacting voice, video, web and PoS
- Real-Time Monitoring – Applications in the Data Center, or Cloud, Multi-Cloud, Co-Lo, and Virtual environments
- Single Vendor – Solutions for passive, packet-based monitoring, active synthetic testing, and security