Efficiently Monitor Contact Centers to Maximize Customer Satisfaction
Contact Centers are key access points to your customers, so ensuring good connections is essential.
Ensuring the Success of Your Contact Center
Your lifeline to your customers is often your Contact Center agents helping customers resolve all types of problems, provide useful information and deliver outstanding customer service.
Whether your Contact Center is in-house and on-premise, in the Cloud with remote or in-house agents, or outsourced to a leading Contact Center provider, NETSCOUT can help improve the quality of your Contact Center communications.
Our Smart Edge Monitoring approach minimizes the impact of painful service degradations or disruptions that can cause your customers to lose faith and erode their trust in you.
We help minimize the Mean-Time-To-Knowledge for root-cause determinations of problems affecting your Contact Center or agents, which accelerates the Mean-Time-To-Repair and lowers the risk to your business or organization of losing customers due to poor quality communications or lack of a quality connection to someone who can help them.
Let NETSCOUT help you protect your Contact Center engagements so you can reap the benefits of being responsive and helpful to your customers, prospects, and vendors.
Protecting the User Experience with Your Contact Center
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Leading Contact Center provider utilizes NETSCOUT to monitor their network and voice traffic at global call centers and data centers to substantially reduce Mean-Time-To-Repair and keep people connected.
Fortune 100 company trusts NETSCOUT to support expansion to a new data center, upgrading their bandwidth and deploying new cloud platform to strengthen their Call Centers and online services.