NETSCOUT Visibility as a Service

Managed proactive monitoring solution for complex application and network issues

NETSCOUT Visibility as a Service is a 7X24 proactive monitoring managed service for your Netscout solutions. We bring the expertise and best practices to deliver “hands-free,” proactive monitoring, service triage, and data insights. NETSCOUT VaaS will lower mean-time-to-repair (MTTR) and complement your own IT team, enabling them to focus on strategic projects.

Critical insights into business, industry, voice, video, and SaaS application performance issues
Managed service of your complex, multi-vendor, network environments - private data centers, co-locations, public cloud, remote offices, and WAN
Delivered for Netscout products, including nGeniusONE, InfiniStreamNG, nGeniusPULSE, nPoints, nGenius Packet Flow Switches, Omnis Cyber Investigator, and Smart Edge Monitor solution

Benefits

Follow the Sun Proactive Monitoring

True 24X7X365 proactive monitoring from multiple worldwide locations. NETSCOUT VaaS provides continuous monitoring for Netscout solutions, alerts are triaged and acted upon, even when your staff is at rest.

Accelerate Time to Value

Knowledgeable advice and best practice recommendations from NETSCOUT VaaS subject matter experts ensure quick implementation and configuration for rapid identification of issues and actionable insights, delivering rapid value for Netscout solutions.

Reduce Burden on Your IT Staff

NETSCOUT VaaS experts augment your existing IT resources by focusing on application and network performance, so your team can focus more on corporate initiatives.

IT Turnover-Proof

Expert NETSCOUT VaaS engineers analyze, configure, test and report on your network and application services, avoiding gaps when your own IT staff moves to other jobs.

Features

Initial Set-up & Configuration

Assist with set-up and configuration of Netscout products to monitor business-critical applications, establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.
Proactive, service assurance monitoring & alerting 7 x 24 x 365

Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, monthly reports with recommendations & advice for optimizing performance.
Supports NETSCOUT products in environment

Includes Omnis Cyber Investigator, Smart Edge Monitoring, nGeniusONE, InfiniStreamNG and vSTREAM appliances, nGeniusPULSE and nPoints, nGenius Packet Flow Switches.
NETSCOUT Products Maintenance

Includes patching, upgrades and administration of Netscout products.

Configured dashboards for business-critical applications to quickly identify problems with widely used services.

nGenius VaaS Notification Center Dashboard

Notification center provides a consolidated list of alerts for incident analysis and alert tuning.

nGenius VaaS Alerts and Events Pending Action

Intelligent workflows and alert details to evaluate incidents.

Netscout subject matter experts use the service monitor views, basic test results and configured reports to provide recommendations based on their expertise.

Use Cases

Unified Communications & Collaboration

NETSCOUT VaaS offers a holistic view of the overall UC&C environment for campus, branch offices, and home users. Experienced support engineers have the right skills and expertise to quickly identify the source of problems contributing to service degradations impacting VoIP, telepresence, collaboration, and UCaaS applications.

NETSCOUT Visibility for UC&C

Healthcare

NETSCOUT VaaS delivers critical views into what matters most, delivering proactive monitoring and managed services to protect clinical applications like EMR, Imaging, Telemedicine, and e-Prescription. Trained and seasoned engineers leverage the full breadth of Netscout technology to provide unique, comprehensive analysis with a combination of passive and active monitoring and synthetic testing.

NETSCOUT Visibility for Healthcare

Resources

Case Study

Private University Ensures Quality Student Experience With NETSCOUT

Leverages nGeniusONE and nGenius VaaS for Assuring Remote Learning Services

Quick Look

NETSCOUT Visibility as a Service

NETSCOUT Visibility as a Service (NETSCOUT VaaS) delivers hands-free proactive monitoring using market leading virtual network and application assurance platform coupled with a...

Case Study

Visibility Into New Cloud Data Center Helps Insurer Protect Customer Experience

Insurer Makes Customer Experience a Priority With NETSCOUT Visibility During Hybrid Cloud Migration

Case Study

Financial Services Leader Improves Business Delivery with nGenius Visibility as a Service Program

This company’s Network Operations (NetOps) team relied on the nGeniusONE Service Assurance platform for business services monitoring and performance management.

Case Study

Achieving Successful Cloud Migrations With NETSCOUT

This Case Study focuses on how a U.S. Retail Bank got "cloud ready" by using NETSCOUT visibility to monitor applications refactored from their mainframe to an on-premises...

Case Study

Global Business Process Outsourcer Improves Service Delivery With NETSCOUT Smart Visibility

This Case Study focuses on how one leading Business Process Outsourcer used NETSCOUT Visibility Without Borders to close gaps in the operating environments used to support custom...