NETSCOUT Visibility as a Service is a 7X24 proactive monitoring managed service for your NETSCOUT solutions. We bring the expertise and best practices to deliver “hands-free,” proactive monitoring, service triage, and data insights as part of our managed IT services offering. NETSCOUT VaaS lowers mean-time-to-repair (MTTR) and complements your own IT team, enabling them to focus on strategic projects.

  • Critical insights into business, industry, voice, video, and SaaS application performance issues
  • Managed IT services for your complex, multi-vendor, network environments - private data centers, co-locations, public cloud, remote offices, and WAN
  • Delivered for Netscout products, including nGeniusONE, InfiniStreamNG, nGeniusPULSE, nPoints, nGenius Packet Flow Switches, Omnis Cyber Investigator, and nGenius Performance Management solutions

NETSCOUT Visibility as a Service

Benefits

Follow the Sun Proactive Monitoring

True 24X7X365 proactive monitoring from multiple worldwide locations. NETSCOUT Visibility as a Service provides continuous monitoring for NETSCOUT solutions, alerts are triaged and acted upon, even when your staff is at rest.

Accelerate Time to Value

Knowledgeable advice and best practice recommendations from NETSCOUT VaaS subject matter experts ensure quick implementation and configuration for rapid identification of issues and actionable insights, delivering rapid value for Netscout solutions.

Reduce Burden on Your IT Staff

NETSCOUT VaaS experts augment your existing IT resources by focusing on application and network performance, so your team can focus more on corporate initiatives.

IT Turnover-Proof

Expert NETSCOUT VaaS engineers analyze, configure, test and report on your network and application services, avoiding gaps when your own IT staff moves to other jobs.

Features

  • Initial Set-up & Configuration

    Assist with set-up and configuration of Netscout products to monitor business-critical applications, establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.

  • Proactive, service assurance monitoring & alerting 7 x 24 x 365

    Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, monthly reports with recommendations & advice for optimizing performance.

  • Supports NETSCOUT products in environment

    Includes Omnis Cyber Investigator, Smart Edge Monitoring, nGeniusONE, InfiniStreamNG and vSTREAM appliances, nGeniusPULSE and nPoints, nGenius Packet Flow Switches.

  • NETSCOUT Products Maintenance

    Includes patching, upgrades and administration of Netscout products.

nGenius VaaS Data Center Dashboard
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Configured dashboards for business-critical applications to quickly identify problems with widely used services.

Initial Set-up & Configuration

Assist with set-up and configuration of Netscout products to monitor business-critical applications, establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.

nGenius VaaS Notification Center Dashboard
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Notification center provides a consolidated list of alerts for incident analysis and alert tuning.

Proactive, service assurance monitoring & alerting 7 x 24 x 365

Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, monthly reports with recommendations & advice for optimizing performance.

nGenius VaaS Alerts and Events Pending Action
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Intelligent workflows and alert details to evaluate incidents.

Supports NETSCOUT products in environment

Includes Omnis Cyber Investigator, Smart Edge Monitoring, nGeniusONE, InfiniStreamNG and vSTREAM appliances, nGeniusPULSE and nPoints, nGenius Packet Flow Switches.

nGenius VaaS Alert Trending and Details
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Netscout subject matter experts use the service monitor views, basic test results and configured reports to provide recommendations based on their expertise.

NETSCOUT Products Maintenance

Includes patching, upgrades and administration of Netscout products.

Use Cases

Unified Communications & Collaboration

NETSCOUT VaaS offers a holistic view of the overall UC&C environment for campus, branch offices, and home users. Experienced support engineers have the right skills and expertise to quickly identify the source of problems contributing to service degradations impacting VoIP, telepresence, collaboration, and UCaaS applications.

Healthcare

NETSCOUT VaaS delivers critical views into what matters most, delivering proactive monitoring and managed services to protect clinical applications like EMR, Imaging, Telemedicine, and e-Prescription. Trained and seasoned engineers leverage the full breadth of Netscout technology to provide unique, comprehensive analysis with a combination of passive and active monitoring and synthetic testing.

Resources

Video
Optimal Performance and User Experience with NETSCOUT Visibility as a Service
NETSCOUT’s Visibility as a Service goes beyond traditional managed service offerings to apply deep network protocol and application knowledge. Our global team of experts is always...
Video
Prioritize Critical Voice, Video, and Data Applications with NETSCOUT Visibility as a Service
NETSCOUT’s Visibility as a Service (VaaS) NOC team identified an emerging ERP system performance issue while running active tests overnight on a California-based manufacturing...
Case Study
Government Agency Assures Performance Quality During Cloud Migration
Partnership with NETSCOUT VaaS AcceleratesTime‑to‑Value for nGenius Solution.
Case Study
Improving Remote Manufacturing Operations With NETSCOUT VaaS
Managing Successful Network Traffic Visibility and Device Monitoring Transformations
Use Case
NetOps and SecOps Collaborate to Identify & Remediate Vulnerabilities
Learn how this service company’s NetOps and SecOps teams have addressed multiple areas of concerns using NETSCOUT's Visibility as a Service.
Case Study
Extending Financial Services Remote Visibility With NETSCOUT
Software-Based, Consultative Approach Protects Data Center, Call Center, and Real-Time Monitoring Transformations
Fact Sheet
NETSCOUT Visibility as a Service for Always-On, Proactive Performance Management
NETSCOUT’s managed service offering addresses complex challenges with proactive monitoring support and troubleshooting expertise.
Case Study
Private University Ensures Quality Student Experience
Leverages nGeniusONE and nGenius VaaS for Assuring Remote Learning Services.
View more resources

Contact NETSCOUT Today

To learn more about how NETSCOUT can help your company, speak to one of our highly-experienced subject matter experts.