NETSCOUT Visibility as a Service
Managed proactive monitoring solution for complex application and network issues
NETSCOUT Visibility as a Service is a 7X24 proactive monitoring managed service for your NETSCOUT solutions. We bring the expertise and best practices to deliver “hands-free,” proactive monitoring, service triage, and data insights as part of our managed IT services offering. NETSCOUT VaaS lowers mean-time-to-repair (MTTR) and complements your own IT team, enabling them to focus on strategic projects.
- Critical insights into business, industry, voice, video, and SaaS application performance issues
- Managed IT services for your complex, multi-vendor, network environments - private data centers, co-locations, public cloud, remote offices, and WAN
- Delivered for Netscout products, including nGeniusONE, InfiniStreamNG, nGeniusPULSE, nPoints, nGenius Packet Flow Switches, Omnis Cyber Investigator, and nGenius Performance Management solutions
Benefits
Follow the Sun Proactive Monitoring
True 24X7X365 proactive monitoring from multiple worldwide locations. NETSCOUT Visibility as a Service provides continuous monitoring for NETSCOUT solutions, alerts are triaged and acted upon, even when your staff is at rest.
Accelerate Time to Value
Knowledgeable advice and best practice recommendations from NETSCOUT VaaS subject matter experts ensure quick implementation and configuration for rapid identification of issues and actionable insights, delivering rapid value for Netscout solutions.
Reduce Burden on Your IT Staff
NETSCOUT VaaS experts augment your existing IT resources by focusing on application and network performance, so your team can focus more on corporate initiatives.
IT Turnover-Proof
Expert NETSCOUT VaaS engineers analyze, configure, test and report on your network and application services, avoiding gaps when your own IT staff moves to other jobs.
Features
Configured dashboards for business-critical applications to quickly identify problems with widely used services.
Assist with set-up and configuration of Netscout products to monitor business-critical applications, establish best practices to view workflows, dashboards, service monitors, basic tests, reports, and alerts to ensure quick implementation.
Notification center provides a consolidated list of alerts for incident analysis and alert tuning.
Provides monitoring, analysis of incidents, alert tuning, triage, troubleshooting client issues, monthly reports with recommendations & advice for optimizing performance.
Intelligent workflows and alert details to evaluate incidents.
Includes Omnis Cyber Investigator, Smart Edge Monitoring, nGeniusONE, InfiniStreamNG and vSTREAM appliances, nGeniusPULSE and nPoints, nGenius Packet Flow Switches.
Netscout subject matter experts use the service monitor views, basic test results and configured reports to provide recommendations based on their expertise.
Includes patching, upgrades and administration of Netscout products.
Use Cases
Unified Communications & Collaboration
NETSCOUT VaaS offers a holistic view of the overall UC&C environment for campus, branch offices, and home users. Experienced support engineers have the right skills and expertise to quickly identify the source of problems contributing to service degradations impacting VoIP, telepresence, collaboration, and UCaaS applications.
Healthcare
NETSCOUT VaaS delivers critical views into what matters most, delivering proactive monitoring and managed services to protect clinical applications like EMR, Imaging, Telemedicine, and e-Prescription. Trained and seasoned engineers leverage the full breadth of Netscout technology to provide unique, comprehensive analysis with a combination of passive and active monitoring and synthetic testing.
Resources
NETSCOUT Visibility as a Service
The Netscout VaaS for managed service leverages the following smart data and analytics solutions.
Smart Edge Monitoring
nGeniusONE Solution for Enterprise Performance Management
InfiniStreamNG Application & Network Monitoring Appliance
vSTREAM Virtual Appliance
Packet Flow Switches (PFS) and TAPs