Citrix (NASDAQ:CTXS) is powering a better way to work with unified workspace, networking, and analytics solutions that help organizations unlock innovation, engage customers, and boost productivity, without sacrificing security. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments. Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

The NETSCOUT/Citrix partnership

NETSCOUT, a Citrix Ready Premier Partner, has developed the nGeniusONE Service Assurance platform to provide the industry’s most comprehensive view of application performance across infrastructure and application components associated with delivering IP-based services. This includes offering effective end-to-end performance monitoring and rapid fault domain isolation for Citrix Virtual Apps and Desktops deployments in public or private cloud as well as legacy datacenters. nGeniusONE is complementary to Citrix Director and can monitor Virtual Desktop deployments ranging from bare metal to virtualized environments, including all flavors of public cloud.

Innovative Solution for Citrix Virtualized Environments

The solution provides holistic visibility across the Virtual Apps and Desktops delivery service chains by using NETSCOUT InfiniStreamNG software, hardware and virtual appliances, strategically placed throughout the organization’s network and along the service delivery chain. The nGeniusONE solution analyzes packet data continuously in real time, converting it to smart data by extracting and logging the golden signals including latency, traffic, errors, and saturation, to provide insights into the health and performance of Citrix virtual desktops, published applications and unified communications as well as the network, backend applications, and service enablers. This information is aggregated, correlated, and visualized by the nGeniusONE platform, enabling end-to-end monitoring of Citrix-virtualized services, and streamlined, top-down troubleshooting with task-oriented workflows for rapid troubleshooting and resolution. Finally, nGeniusONE will dynamically and continuously map your Citrix environment and its dependencies for use by various stakeholders.

The nGeniusONE platform is currently in use at some of the largest Citrix customers monitoring upwards of 15,000 remote desktops with virtually no upper limit.
Figure 1: The nGeniusONE platform is currently in use at some of the largest Citrix customers monitoring upwards of 15,000 remote desktops with virtually no upper limit.

Key Benefits

  • Quickly and Efficiently Troubleshoot Service Degradations - Comprehensive service delivery platform covers the multi-layer Citrix environment including the hardware, access, resource and control layers enabling IT teams to efficiently pinpoint root cause of performance issues and reduce MTTR
  • Protect End-User Experience - A packet-based monitoring methodology that helps IT teams rapidly research problems that impact Citrix-based applications to quickly restore customer-facing services
  • Improve IT Team Collaboration - Using the common nGeniusONE workflows across all application tiers, the platform improves mean time to knowledge across all aspects of the service delivery chain including the Citrix layer. The Citrix team can quickly visualize if it is their issue, or better still, if it is another area in the service delivery chain, and can provide the evidence to the other teams (network, server, application, engineering and operations) to help resolve the problem
  • Reduce Monitoring and Vendor Management Complexities and Costs - Combined visibility of data, voice, and video for service assurance in the single nGeniusONE platform helps IT organizations optimize the performance of a converged IP network while simultaneously reducing OPEX and CAPEX costs with a complete solution

Citrix Partner Designation and Certification

The Citrix Ready program helps customers identify complementary and compatible third-party solutions that are recommended to enhance virtualization, networking, and cloud computing solutions from Citrix. The nGeniusONE platform has completed a rigorous verification process to ensure compatibility with Virtual Apps and Desktops and Citrix ADC, providing confidence in the joint solution.