Support and Services delivers immediate access to resources at any given time providing invaluable time saving solutions; offering on-line access to the combined knowledge of over 250 Netscout GTAC Engineers, as well as documentation and training videos to assist with setup and configuration of Netscout products.
Make the most of your deployment by utilizing the customer portal where you receive the latest product and service information to deploy and maintain your solutions.
- MyArbor (NOTE: Arbor products do not appear in the product picklists below; to access service for your Arbor products, open this link).
- For AirMagnet support, please reach out directly to our support team at 1-800-708-4784
Alternatively, access your portal page by selecting your product here:
In picklists above, "UC Performance Management" includes UC Server, nGeniusONE, and InfiniStream; and "Test Optimization" includes TestStream 3900 Series Packet Flow Switch, Horizon SW for Onpath 2900 and nGenius 3900 Packet Flow Switch.
Service Data Sheets
MasterCare Onsite Engineer
A NETSCOUT support engineer who works fulltime at your location to maintain your NETSCOUT environment.
MasterCare Remote Site Engineer
A NETSCOUT support engineer who works half time from a NETSCOUT location to remotely maintain your NETSCOUT environment.
nGenius Knowledge Base
Real-time access to the latest answers from NETSCOUT’s technical experts.
Delivery Services Description and Terms
This document describes NetScout’s time and materials implementation, configuration, deployment, knowledge transfer, and training services and sets forth the terms that apply to...
Smart Data Services Description & Terms
This document describes NetScout’s fixed price implementation, configuration, deployment, knowledge transfer, and training services and sets forth the terms that apply to such...
SDS Quick Start
Smart Data Services QuickStart for nGenius Business Analytics, Smart Data Feeds, and TrueCall
Identifying Voice Quality of Service Mismatches With nGeniusONE
Leading financial services provider uses RSE to address UC Performance issue