The seismic business challenges in the risk-averse insurance industry have escalated advances in long-discussed digital transformation initiatives. With insurance companies managing spikes in healthcare and property claims during these particularly challenging times, market competition has only escalated, with clients expecting fast and secure transaction processing on the digital platforms of their choice.

For years, NETSCOUT has assisted insurance IT teams with these digital transformation journeys.

Insurance Business Continuity Diagram
Click to Enlarge Image

nGeniusONE provides continuous, real-time monitoring required for today’s insurance businesses, leveraging NETSCOUT smart data generated in real time from high-value network traffic by our ASI technology.

At a time of unprecedented service delivery interruptions, we help insurance companies monitor remote operations environments and protect these businesses from cybersecurity attacks.


NETSCOUT Solutions for the Insurance Industry

  • Delivering smart visibility into insurance application performance to assure user experience on digital, voice, call center, or agency office platforms
  • Assuring remote agent experience over VPN, VDI, and SD-WAN
  • Providing before, during, and after monitoring to assure data center, multi-cloud, co-lo, and SaaS transformations
  • Empowering real-time voice, video, and UC monitoring for Webex and Microsoft Teams, Cisco UCS, Zoom, VoIP, and contact center technologies
  • Protecting the availability of insurance business services and safeguarding against cybersecurity threats 
  • Streamlining evidentiary compliance with insurance and financial industry standards

Fortune 500 insurance company uses smart data to detect service delivery problems in the hybrid cloud and quickly troubleshoot them.

We use Netscout to enhance end-user and customer experience with improved network and service availability, reliability and responsiveness.

- Network Engineer at Fortune 500 Insurance Company


Key Insurance Focal Areas

Managing Digital Transformation, Assuring Business Continuity and Availability

Insurance Application Service Assurance

With insurers, agents, and customers requiring access 24x7 access to quotes, claims, policy, CRM, and sales applications, NETSCOUT provides visibility into performance of those apps wherever they reside – on-premises, virtual, multi-cloud, co-lo, or SaaS platforms.

Network Performance Management

nGeniusONE provides visibility into multi-cloud, virtual, co-lo, on-premises, and hybrid environments used by today’s insurance businesses.

Security & Availability

NETSCOUT protects insurers from cyberthreats that can cause loss of clients’ private data, damage to internal applications and databases, and risk in websites and portals due to DDoS attacks.

User Experience Assurance

NETSCOUT visibility and monitoring assures user experience for insurers, agents, and employees across any network infrastructure, for any application, anywhere in the world.

Unified Communications & Collaboration Business Services

NETSCOUT provides vendor-agnostic visibility and real-time monitoring of VoIP, Microsoft Teams, Cisco Webex and Jabber environments, as well as call center environments operating on premises or on CCaaS platforms.

Evidentiary Compliance Management

NETSCOUT smart data and smart analytics ease evidentiary compliance with insurance, financial, and healthcare standards, helping IT reduce regulatory disruption.

Ensure your business security with NETSCOUT.