The seismic business challenges in the risk-averse Insurance industry have escalated advances in long-discussed digital transformation initiatives. With Insurance companies managing spikes in healthcare and property claims during these particularly challenging times, market competition has only escalated, with clients expecting fast and secure transaction processing on the digital platforms of their choice.

For years, NETSCOUT has assisted Insurance IT teams with these digital transformation journeys.

Insurance Business Continuity Diagram
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nGeniusONE provides continuous, real-time monitoring required for today’s insurance business, leveraging NETSCOUT smart data generated in real time from high-value network traffic by our ASI technology.

At a time of unprecedented service delivery interruptions, we help Insurance companies monitor remote operations environments and protect these businesses from cybersecurity attacks.

NETSCOUT Solutions for the Insurance Industry

  • Delivering smart visibility into Insurance application performance to assure user experience on digital, voice, call center, or agency office platforms
  • Assuring remote agent experience over about VPN, VDI, and SD-WAN
  • Providing before, during, and after monitoring to assure Data Center, Multi-Cloud, Co-Lo, and SaaS transformations
  • Delivering real-time voice, video, and UC monitoring for Webex and Microsoft Teams, Cisco UCS, Zoom, VoIP, and Contact Center technologies
  • Protecting insurance business services availability and safeguarding from cybersecurity threats 
  • Streamlining evidentiary compliance with Insurance and Financial industry standards

Key Insurance Focal Areas

Managing Digital Transformation, Assuring Business Continuity and Availability

Insurance Application Service Assurance

With Insurers, Agents, and Customers requiring access 24x7 access to quotes, claims, policy, CRM, and sales applications, NETSCOUT provides visibility into performance of those apps wherever they reside – on-premises, virtual, multi-cloud, Co-lo, or SaaS platforms.

Application Performance Management

Network Performance Management

nGeniusONE provides visibility into multi-cloud, virtual, Co-lo, on-premises, and hybrid environments used by today’s Insurance businesses.

Network Performance Management

Security & Availability

NETSCOUT protects insurers from cyberthreats that can cause loss of clients’ private data, damage to internal applications and databases, and risk in websites and portals due to DDoS attacks.

Arbor Edge Defense

User Experience Assurance

NETSCOUT visibility and monitoring assures user experience for Insurers, Agents, and Employees over increasingly used VPN, Citrix VDI, and SD-WAN services.

Case Study: nGeniusONE

Unified Communications & Collaboration Business Services

NETSCOUT provides vendor-agnostic visibility and real-time monitoring of VoIP, Microsoft Teams, Cisco Webex and Jabber environments, as well as Call Center environments operating on premises or on CCaaS platforms.

UC&C Solutions

Evidentiary Compliance Management

NETSCOUT smart data and smart analytics ease evidentiary compliance with Insurance, Financial, and Healthcare standards, helping IT reduce regulatory disruption.

Protect your Network

Featured Resources

Fact Sheet
Service Assurance in the Insurance Industry

The NETSCOUT nGeniusONE® Service Assurance platform provides continuous, real-time monitoring required for today’s insurance business.
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NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation

U.S. Insurance Industry Leader Consolidates Tools, Improves IT Collaboration, Enhances Service Delivery
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Improving Reliability of Business-Critical Apps With NETSCOUT Visibility

This Case Study describes how a leading Insurer provided visibility into Citrix application performance that had eluded IT for 18 months.
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Insurance Leader's Business Growth and Next-Generation Technology Rollouts Assured by NETSCOUT Real-time Visibility

The company is moving to a proactive monitoring approach that had long eluded IT resources by capitalizing on nGeniusONE real-time monitoring and NETSCOUT’s universal smart data...
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