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Insurance Company Protects Millions in Revenue During Cloud Migration

Improving MTTR and Application Performance with NETSCOUT Visibility

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With a rich history spanning over a century, this industry veteran insurance company provides standard and specialized products to millions of policyholders in the U.S., Canada, and Europe. Recognizing the need to modernize its services and protect customers and revenue, the IT organization needed to increase visibility and dramatically improve troubleshooting efficiency, particularly for a core legacy application deemed too business-critical to be subjected to risks, during a public cloud migration.

The insurance company recognized that every one-minute improvement in MTTR not only saves $1,000 to $2,000 but also has broader financial implications, potentially saving $15,000 to $30,000 for every fifteen-minute reduction in troubleshooting time.

The main question was this: How to enhance enterprise-wide troubleshooting while undergoing a public cloud migration without compromising customer experiences? The answer was multifaceted. But the eventual results were amazing.

Read the case study to see how NETSCOUT helped this customer.