To maintain productivity and organizational collaboration, companies accelerated migration of some of their business compute out of private data centers to Software-as-a-Service (SaaS) applications, like Microsoft Office 365, and Unified Communications-as-a-Service (UCaaS), such as Zoom, Microsoft Teams, and Cisco Webex Teams.
As the corporate workforce has modernized into a distributed, hybrid community, digital transformations have evolved to ensure business continuity and collaboration. Deployment accelerations in cloud, co-los, internet of things, SDN & SD-WANs, as well as SaaS & UCaaS have all combined to make it possible for employees to work basically anywhere the internet reaches.
For the hybrid employees, ensuring parity in user experience with mission critical applications, SaaS and UCaaS, regardless of their location, is essential in maintaining workplace productivity and business objectives.
NETSCOUT Visibility to Ensure UCaaS Performance, Availability, and End-User Experience
Rapid, focused investigation can determine whether the issue is an application availability or a network performance problem, as well as which UC service is being impacted.
NETSCOUT nGenius Enterprise Performance Management
NETSCOUT nGenius Enterprise Performance Management arms today’s IT teams with rapid troubleshooting and faster mean-time-to-remediate issues impacting remote users.
Communication, Collaboration & IT: Growing Pains and IT Strains
View trends in use of and challenges related to collaboration services based on a recent survey of 300 enterprise industry IT decision makers in Communications, Collaboration & IT: Growing Pains and IT Strains.
The NETSCOUT Solution
nGenius Enterprise Performance Management provides the technology you need to track and trend performance of all your applications, including SaaS and UCaaS. For users connecting from headquarters, remote offices, or home, you will have the power to monitor and analyze key data and metrics to share and collaborate with your IT team and vendor partners to achieve high quality performance and user experience.
Visibility to SaaS Performance
The variety of paths and complexity involved in connecting to different SaaS solutions can significantly impact performance and troubleshooting. NETSCOUT shows how a vendor independent approach can simplify problem identification and performance management.
UCaaS Monitoring
Quality assessment of unified communications is unique. NETSCOUT’s innovative technology evaluates voice media, QoS assignments, set-up protocols, and adjacent application services to ensure those quality expectations are met.
User Experience
Performance of SaaS and UCaaS should be as seamless at home as it is in the office. Achieve high-quality, end-user experience objectives with SaaS and UCaaS applications.
Netscout Fills the IT Visibility Gap for SaaS/UCaaS Monitoring
The use of and reliance on SaaS and UCaaS applications is now commonplace for employees. Accessing and enjoying a seamless experience with these services is a challenge, no matter whether employees are using them from headquarters, branch offices, or home. This is due to the many variables impacting the quality of user experience including internet providers, available bandwidth, competing traffic volumes, and ethernet or Wi-Fi local connections.
NETSCOUT network and application performance management solutions provide critical visibility that helps you and your technology partners gain early warning of emerging degradations to quickly pinpoint true root cause and restore high-quality end-user experience for all your employees, wherever they do their jobs.
