To maintain productivity and organizational collaboration, companies accelerated migration of some of their business compute out of private data centers to Software-as-a-Service (SaaS) applications, like Microsoft Office 365, and Unified Communications-as-a-Service (UCaaS), such as Zoom, Microsoft Teams, and Cisco Webex Teams.
The rise of the distributed workforce, necessitated by the pandemic, has led to a modern employee base that encompasses a geographically scattered, domestic, and international population. Digital transformations in cloud, Co-los, internet of things, SDN & SD-WANs, as well as SaaS & UCaaS have all combined to make it possible for employees to work basically anywhere the internet reaches.
While some employees will return to company-operated facilities over the next several months, many are predicted to remain home-based or hybrid. Ensuring parity in user experience with SaaS and UCaaS, regardless of the employee’s location, will be essential in maintaining workplace productivity and business objectives.
Communication, Collaboration & IT: Growing Pains and IT Strains
View trends in use of and challenges related to collaboration services based on a recent survey of 300 enterprise industry IT decision makers in Communications, Collaboration & IT: Growing Pains and IT Strains.
NETSCOUT Smart Edge Monitoring
Smart Edge Monitoring provides “last-mile” visibility into true end-user experience, returning IT control across all enterprise service edges.
NETSCOUT Visibility to Ensure Performance, Availability, and End-User Experience of UCaaS Service
Rapid, focused investigation can determine whether the issue is an application availability or a network performance problem, as well as which UC service is being impacted.
Netscout Fills the IT Visibility Gap for SaaS/UCaaS Monitoring
The use of and reliance on SaaS and UCaaS applications became a commonplace necessity for many employees over the recent year. Accessing and enjoying a seamless experience with these services can at times be challenging, no matter whether employees are using them – from headquarters, branch locations, or home offices.
With so many variables impacting the quality of user experience – from internet providers, available bandwidth, competing traffic volume, even local connection over ethernet or Wi-Fi – can all play a part in the performance of a SaaS or UCaaS session.
Evaluate the performance and troubleshoot emerging issues to ensure a high-quality experience for all your users, wherever they do their jobs. Netscout service assurance solutions provide rapid triage of performance-impacting issues that helps IT and their technology partners quickly identify the source of performance degradations and restore high-quality end-user experience for all their employees.