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Troubleshooting a Join Audio & Video Delay with UCaaS

This use case highlights the power of NETSCOUT Smart Edge Monitoring. The improved MTTK and mean-time-to-repair (MTTR) was possible by leveraging integration between active and passive monitoring.

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Unified Communications-as-a-Service (UCaaS) adoption surged during the COVID-19 pandemic. Cisco Webex, Microsoft Teams, and Zoom all became household names and a standard practice in many business continuity plans for meetings and corporate communications during that period. As work from home (WFH) will be a part of future business models, use of these UCaaS technologies will continue, thus the importance of ensuring high-quality user experience to maintain employee and business productivity.