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Remote Site Visibility from NETSCOUT Reduces MTTR for UC&C Problems Affecting Employees

Global connectivity is essential to today’s largest businesses. Digital transformations have raised the bar for performance, and end-users are quick to report problems and expect swift resolution.

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Today’s connected workforce relies on consistent, quality communications from anywhere at any time. Employees around the world at remote sites collaborate through voice and video services delivered through Voice over Internet Protocol (VoIP). When connection quality degrades or outages occur, employee experience and productivity are negatively impacted. Identifying the true root cause of slowdowns and troubleshooting effectively to restore VoIP call quality is critical to ensure that user experience is high-quality and remote site employees are fully operational.