Service enablers aren’t like other applications that serve a specific purpose for a company’s business. Database applications, customer resource management apps, web applications, and industry-specific apps for healthcare, manufacturing, or retail, are all dedicated to a specific business function. Alternatively, service enablers are protocols involved in supporting many other applications and ensure proper operation of applications across a network.
Enabling services such as Lightweight Data Access Protocol (LDAP), Active Directory (AD), Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and others are essential for the operation of every network, everywhere. LDAP in particular is a critical enabler for network access to application services, and as a result, performance, availability, and user experience are especially important. This use case will highlight how nGenius Enterprise Performance Management solutions provide visibility for troubleshooting and performance management of the LDAP protocol.