Today’s Higher Education IT teams face high-level service assurance demands and troubleshooting requests for applications that support a tech-savvy user population. Students and educators need to apply to schools, distribute syllabi, submit assignments, etc. In addition, they confront the current public health crisis, with a profound acceleration of the trend toward remote learning. Colleges and Universities require the flexibility to re-balance remote learning and in-person classes, in either direction.

Applications Supporting the Student Journey
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IT must also provide real-time performance management of network, application, and cloud services – in wired and wireless environments – to ensure student access, regardless of their location. Adding to the challenge, IT must safeguard the information infrastructure from cyberattacks.

NETSCOUT Solutions for Higher Education

  • Visibility into Applications like LMS, Chalk Board applications, and Administrative apps
  • Assure Student Experience – Rapid triage and faster MTTR for issues impacting on-line collaboration
  • Real-Time Monitoring – In-depth monitoring of Applications in the Data Center, or Hybrid Cloud with active synthetic testing
  • Cybersecurity Solutions – Passive, packet-based monitoring and DDoS mitigation; within your network or as Internet-based solutions

IT professional confirmed NETSCOUT monitoring and troubleshooting solution reduced MTTR by 80 – 100% as part of their organization’s cloud migration. End-thru-end visibility protects user productivity and helps solve problems fast in the hybrid cloud.

Netscout consistently works for me, shortening the time it takes to find the root cause of performance problems.

- Network Administrator at Large Education Institution

Network-Wide Security and Availability

Colleges and Universities must provide student privacy and protect academic assets, and that implies high-availability, well-secured systems.

NETSCOUT provides visibility across platforms and locations in order to assure continuous availability for network services which critical applications rely on. In addition, NETSCOUT’s Arbor security solutions provide state-of-the-art DDoS protection to ensure fast, secure access for students, professors, and staff.

Network Performance Management

Voice, video, Learning Management and Conferencing software, and the links between them, are critical to Higher Education institutions and require the high-performance links and constant availability that are monitored by the nGeniusONE platform.

nGeniusONE helps IT teams manage successful Virtual, Cloud, and SDN rollouts of new applications with NETSCOUT Single-Pane Views and Smarter Analytics.

On-Site Application Performance and Security

Colleges and Universities have the same IT requirements as other large organizations, such as employee payroll, benefits tracking, inventory, billing, and more. There are also specialized IT needs for educational institutions, such as student resources including health care, meal plans, and scholarships. These applications can be tracked in detail by the NETSCOUT solution, helping IT teams quickly identify bottlenecks.

Professors and staff also have specialized needs such as class scheduling, assignments and submissions, and grading. Whether these functions are addressed using industry-standard tools or custom software, they can be monitored by the nGeniusONE Service Assurance platform and protected by Arbor security solutions.

WebEx VPN Monitoring Dashboard
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This screen shows a display of multiple streams involved in a Zoom conference. Notice that some seriously degraded MOS scores are shown for the audio portion of the conference.

Distance Learning Systems and Application Performance Monitoring and Security

Institutions of Higher Education need very specific software when learning and teaching remotely, such as LMSs, Web conferencing, etc. The constant availability and performance of these applications, and the student experience using them, is key to the reputation of the institution.

  • Voice, video, learning management, and conferencing software needs constant availability, and clear troubleshooting workflows for better MTTR.
  • nGeniusONE provides real-time visibility into multi-cloud and hybrid environments, and rapid troubleshooting across applications deployed on various platforms.
  • Distance Learning Systems are, by definition, distributed systems and therefore vulnerable to attack. NETSCOUT delivers intelligent, automated, hybrid DDoS protection for these systems.

Protect your institution's services with NETSCOUT.

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