Service Provider IT Focal Areas
Essential for the most critical, customer-impacting services, such as CRM, POS, credit card authorization, web sites and portals, crew management and outage management systems to protect employee productivity and customer experience with the business.
Assure that employee and business applications such as Office 365, email, and other SaaS applications, as well as UC&C and UCaaS services meet required high-quality levels and operate without quality impairments.
Manage the challenges of a complex, distributed enterprise IT environment supporting all service provider business activities including data centers, contact centers, retail stores, and remote offices.
Protecting the availability in light of today’s broader threat landscape is essential to ensure the company can address outage and crew management systems during broad-scale outages that take out communications services.
Assure Availability & Performance of Critical Service Provider IT Applications
For service providers, NETSCOUT solutions are designed to provide insights to assure the enterprise network supporting business processes is available and operating efficiently. Employee productivity and customer experience are at stake when disruptions impact new service orders, installations, repairs, billing, and customer service. Proactive network and application performance management, digital user experience assurance, as well as secure, consistent availability is essential. As problems emerge, NETSCOUT solutions provide the detailed information necessary for early warning and rapid troubleshooting to keep business moving quickly and efficiently.