NETSCOUT & ServiceNow Technology Partnership

NETSCOUT & ServiceNow Integration

Seamlessly integrating IT Operations processes, managed by ServiceNow’s ITOM Health application, with NETSCOUT’s nGeniusONE service triage workflows, enables customers to achieve Smarter Outcomes with new levels of operational efficiency, enhanced operational intelligence for IT, and reduced MTTR of IT service issues. This integration creates synergies between the two complementary datasets of ServiceNow’s ITOM CMDB and NETSCOUT’s Smart Data, produced with DPI at Scale. Alerts received by ITOM from a variety of sources, including NETSCOUT and 3rd party platforms, can be investigated in nGeniusONE with contextual launches from ITOM.

NETSCOUT has further integrated with ServiceNow’s ITOM and NETSCOUT’s nGeniusONE to mutually enrich nGeniusONE service dependency data with CMDB information from ITOM, and vice versa, to continue reducing MTTR even further and accelerate Smarter Outcomes. Available in the ServiceNow store, this new integration module connects NETSCOUT's nGeniusONE application performance management solution with ServiceNow's ITOM Health application. NETSCOUT and ServiceNow users can utilize this new integration module for a best-of-breed approach to investigating and quickly identifying the root cause of service degradations and faults.

 

User Experience

Enhanced Service Triage
  • nGeniusONE sends alerts to ServiceNow with contextual links back to nGeniusONE for service triage
  • Alerts are automatically classified into ServiceNow categories of Alerts/Events/Incidents based on the alarm severity
  • The contextual link back to nGeniusONE enables a contextual launch from ServiceNow to nGeniusONE to investigate alerted incidents further
  • ServiceNow users can also investigate non-nGeniusONE alerts with a contextual launch into nGeniusONE
CMDB Integration
  • "Hover over" expanded server information feature: retrieve server class and network device attributes from ServiceNow CMDB
  • Includes hostname, class type, manufacturer, serial number, description, CPU, memory, and storage
  • Mapping critical classification information to IP address sets performance expectations for host/device

Key ServiceNow Partnership Benefits

Expedite Service Triage

Integrated troubleshooting between nGeniusONE and ServiceNow ITOM speeds investigation of network and service issues.

Flexible Alarm Investigation

Alerts from nGeniusONE or other ServiceNow alerts have contextual launches into nGeniusONE for investigation.

Enhanced Network Information

NETSCOUT Smart Data and ServiceNow inventory information is combined to provide the most comprehensive network information available.

Actionable Intelligence

Gain continuous end through end visibility of the network along with updated service dependency mapping with NETSCOUT Smart Data.

The nGeniusONE Alert Module delivers interactive dashboard and reporting to view nGeniusONE alerts over time over different time periods to aid in the triaging of critical alerts, events, or incidents.
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The NETSCOUT nGeniusONE Alert integration module enables alerts generated from nGeniusONE to be sent to standard ServiceNow applications with a contextual launch capability that allows ServiceNow users to query back into nGeniusONE for Node, Application, Link, and Service-related triage. Likewise, ServiceNow users can now launch queries into nGeniusONE from any other alert received by ServiceNow ITOM with Node as context.

The nGeniusONE Alert Module delivers interactive dashboard and reporting to view nGeniusONE alerts over time over different time periods to aid in the triaging of critical alerts, events, or incidents.

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