NETSCOUT & ServiceNow Partnership

For a long time, the network and service information available in both NETSCOUT nGeniusONE and ServiceNow platforms have been viewed as complementary. Customers told us that they want to be able to use both platforms in a seamless, integrated fashion. Now, nGeniusONE and ServiceNow ITOM platforms can be joined with a new integration module that allows users to perform enhanced troubleshooting and service triage.

The technology partnership of NETSCOUT and ServiceNow increases visibility for IT and Operations to assure high quality subscriber experience for employees and facilities teams in an increasingly hybrid work environment that demands flexible, agile workplace service management applications. Now available in the ServiceNow store, this new integration module connects NETSCOUT’s nGeniusONE service assurance solution with ServiceNow’s ITOM Health application. NETSCOUT and ServiceNow users can utilize this new integration module for a best of breed approach to investigating and quickly identifying the root cause of service degradations and faults.

User Experience

  • nGeniusONE sends alerts to ServiceNow with contextual links back to nGeniusONE for service triage
  • Alerts are automatically classified into ServiceNow categories of Alerts/Events/Incidents based on the alarm severity
  • The contextual link back to nGeniusONE enables a contextual launch from ServiceNow to nGeniusONE to investigate alerted incidents further
  • ServiceNow users can also investigate non nGeniusONE alerts with a contextual launch into nGeniusONE

Key Benefits

Troubleshooting

Investigate network and service issues with integrated troubleshooting between nGeniusONE and ServiceNow

Launch contextual queries

Launch contextual queries from alerts nGeniusONE sends to ServiceNow or from other ServiceNow alerts to nGeniusONE

Visibility

Use complementary information from NETSCOUT visibility to augment the information that is available in ServiceNow

Smart Data

NETSCOUT brings 7X24 visibility of the network along with continuous service dependency mapping with its Adaptive Service Intelligence (ASI) Smart Data

The nGeniusONE Alert Module delivers interactive dashboard and reporting to view nGeniusONE alerts over time over different time periods to aid in the triaging of critical alerts, events, or incidents.
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The NETSCOUT nGeniusONE Alert integration module enables alerts generated from nGeniusONE to be sent to standard ServiceNow applications with a contextual launch capability that allows ServiceNow users to query back into nGeniusONE for Node, Application, Link, and Service-related triage. Likewise, ServiceNow users can now launch queries into nGeniusONE from any other alert received by ServiceNow ITOM with Node as context.

The nGeniusONE Alert Module delivers interactive dashboard and reporting to view nGeniusONE alerts over time over different time periods to aid in the triaging of critical alerts, events, or incidents.

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The nGeniusONE Alert integration module delivers interactive dashboard and reporting to view nGeniusONE alerts over time and over different time periods to aid in the triaging of critical alerts, events, or incidents.