Watch this demo to see how Omnis AI Insights updates the ServiceNow CMDB, maps CI relationships, and surfaces unknown assets and devices with NETSCOUT Smart Data.
Partnership Overview
Is Your CMDB Accurate When You Need It Most?
A CMDB is most effective when it’s aligned with constant change. As businesses grow and diversify their IT assets, keeping configuration data aligned with those changes becomes critical. New services and connections can evolve quickly, creating blind spots that make it harder to understand how systems interact.
Omnis AI Insights keeps the ServiceNow CMDB evergreen with NETSCOUT’s scalable, deep, packet-level Smart Data that updates CIs every five minutes. This brings rich service and connectivity context into ServiceNow, strengthens observability and security, brings shadow IT and potential data exfiltration into view, and supports AIOps and automation.
Key Benefits
ServiceNow Workflows With Live Configuration Truth
Accurate Alignment With Real-Time Network Behavior
Traffic intelligence identifies active assets, communication patterns, and service dependencies so CMDB entries remain current without relying solely on credential scans or polling.
Passive, Agentless Context for Accurate Asset Awareness
Sensors positioned at critical vantage points generate network insight without relying on agents or credentials, helping close discovery blind spots and reduce administrative effort.
Improve Service Dependency Mapping and Risk Management
CI relationship data supports change validation and incident response, reducing mean time to knowledge (MTTK) and mean time to resolution (MTTR) by showing connections, behavior, and risk.
Streamline Compliance and SLA Initiatives
Dynamically synchronized configuration data supports policy enforcement, audit readiness, and security initiatives while minimizing risk from unmanaged or unknown assets.
Use Cases
Evergreen CMDB Accuracy Fueled by NETSCOUT Smart Data
Omnis AI Sensors positioned at key network vantage points generate packet-derived metadata using deep packet inspection (DPI) and Adaptive Service Intelligence (ASI). The Omnis AI Streamer sends this curated Smart Data to ServiceNow through the Service Graph Connector, updating CIs in the CMDB and their relationships within minutes.
- Continuous CMDB Synchronization: Thousands of precise configuration updates produced from live network traffic and communication flows
- Dependency-Driven Visibility: Accurately reflects how CIs communicate, including site-to-site and service-to-service interactions
- Complete IT Environment Asset Discovery: Identifies devices and services communicating on the network but missing from the CMDB for promotion into CI tables
- CSDM-Aligned Mapping: Maintains accurate dependency relationships compliant with the Common Service Data Model
- Workflow-Ready Intelligence: Supports change, incident, and service management workflows with live dependency context
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Business Impact
Close the CMDB Accuracy Gap With Real-Time Operational Insight
CMDB accuracy and operational truth should always align to prevent shadow IT, surface evolving service relationships, and avoid manual changes that cause configuration drift and put business-critical SLAs at risk.
- Leverage technology proven in the largest enterprise and service provider networks.
- Reduce MTTK for change and incident workflows.
- Improve audit readiness and strengthen security posture.
- Shorten remediation cycles with complete and current dependency mapping to support observability and service reliability.
- Scale the CMDB with your environment to build a complete and reliable configuration foundation.
- Eliminate shadow IT risks created when teams operate applications, devices, or services outside the CMDB.
Solutions
Ensure Accurate, Trusted CMDB Context with NETSCOUT and ServiceNow
NETSCOUT Omnis AI Insights Solution
The Omnis AI Streamer and Sensor generate curated, real-time datasets from deep packet inspection metadata to improve service performance while minimizing processing and storage costs.
NETSCOUT Omnis AI Sensor
Omnis AI Sensors generate real-time Smart Data, producing high-fidelity telemetry that enhances observability, performance, and security insight across IT environments so teams resolve issues quickly.