NETSCOUT & ServiceNow Technology Partnership
Seamlessly integrating IT Operations processes, managed by ServiceNow’s ITOM Health application, with NETSCOUT’s nGeniusONE service triage workflows, enables customers to achieve Smarter Outcomes with new levels of operational efficiency, enhanced operational intelligence for IT, and reduced MTTR of IT service issues. This integration creates synergies between the two complementary datasets of ServiceNow’s ITOM CMDB and NETSCOUT’s Smart Data, produced with DPI at Scale. Alerts received by ITOM from a variety of sources, including NETSCOUT and 3rd party platforms, can be investigated in nGeniusONE with contextual launches from ITOM.
NETSCOUT has further integrated with ServiceNow’s ITOM and NETSCOUT’s nGeniusONE to mutually enrich nGeniusONE service dependency data with CMDB information from ITOM, and vice versa, to continue reducing MTTR even further and accelerate Smarter Outcomes. Available in the ServiceNow store, this new integration module connects NETSCOUT's nGeniusONE application performance management solution with ServiceNow's ITOM Health application. NETSCOUT and ServiceNow users can utilize this new integration module for a best-of-breed approach to investigating and quickly identifying the root cause of service degradations and faults.
User Experience
Enhanced Service Triage
- nGeniusONE sends alerts to ServiceNow with contextual links back to nGeniusONE for service triage
- Alerts are automatically classified into ServiceNow categories of Alerts/Events/Incidents based on the alarm severity
- The contextual link back to nGeniusONE enables a contextual launch from ServiceNow to nGeniusONE to investigate alerted incidents further
- ServiceNow users can also investigate non-nGeniusONE alerts with a contextual launch into nGeniusONE
CMDB Integration
- "Hover over" expanded server information feature: retrieve server class and network device attributes from ServiceNow CMDB
- Includes hostname, class type, manufacturer, serial number, description, CPU, memory, and storage
- Mapping critical classification information to IP address sets performance expectations for host/device
Key ServiceNow Partnership Benefits
Troubleshooting
Investigate network and service issues with integrated troubleshooting between nGeniusONE and ServiceNow
Launch contextual queries
Launch contextual queries from alerts nGeniusONE sends to ServiceNow or from other ServiceNow alerts to nGeniusONE
Visibility
Use complementary information from NETSCOUT visibility to augment the information that is available in ServiceNow
Smart Data
NETSCOUT brings 7X24 visibility of the network along with continuous service dependency mapping with its Adaptive Service Intelligence (ASI) Smart Data
The NETSCOUT nGeniusONE Alert integration module enables alerts generated from nGeniusONE to be sent to standard ServiceNow applications with a contextual launch capability that allows ServiceNow users to query back into nGeniusONE for Node, Application, Link, and Service-related triage. Likewise, ServiceNow users can now launch queries into nGeniusONE from any other alert received by ServiceNow ITOM with Node as context.
The nGeniusONE Alert Module delivers interactive dashboard and reporting to view nGeniusONE alerts over time over different time periods to aid in the triaging of critical alerts, events, or incidents.
Featured Resources
Solver Series Webinar
Leveraging ServiceNow & NETSCOUT Integration to Solve Problems Faster
NETSCOUT Integrates with ServiceNow
"We are extremely pleased to bring our Smart Data into the ServiceNow platform to give customers enhanced visibility and service triage capabilities," stated Paul Barrett, CTO, NETSCOUT.
NETSCOUT Integration Module in the ServiceNow Store
The NETSCOUT nGeniusONE Alert integration module enables alerts generated from nGeniusONE to be sent to ServiceNow ITOM with a contextual launch capability for service triage.
Enhancing Service Availability and User Experience With ServiceNow ITOM Integration
NETSCOUT's service assurance solution is a perfect complement to ServiceNow whose ITOM applications enable IT departments to discover their IT resources and proactively manage their infrastructure.
nGeniusONE
nGeniusONE Service Assurance solution provides visibility and analysis into any infrastructure environment; for whatever service is deployed; from wherever they are accessed.
NETSCOUT Enhances Network and Service Visibility with ServiceNow Integration
The integration of NETSCOUT and ServiceNow increases network and service visibility for IT and Operations to assure high quality subscriber experience for employees and facilities teams.