Challenges
Increasing Competition and Aging Infrastructure Compromises Profitability
Cable/MSO providers are under immense pressure to maintain market share in an increasingly competitive environment complicated by accelerated fiber deployments and fixed wireless access alternatives. As OTT streaming services continue erode video subscriber revenue streams, infrastructure teams must double-down on broadband accessibility, capacity and reliability.
Network evolution from legacy hybrid Fiber-Coax (HFC) to more scalable and efficient architectures including DAA is now a non-negotiable capital expense needed to meet customer broadband demands and streaming performance expectations. With break-even investments reliant on maintaining service quality in a highly distributed and diverse environment cost-efficient, end-to-end visibility is required.
Outcomes That Matter
Evolve the Network. Deliver Quality to the Last Mile.
Customer-Centric Visibility
Timely Notifications of Emerging Problems
Technical Breadth and Domain Expertise
Actionable Insights to Optimize Service Delivery
NETSCOUT’s Solution and How It Delivers Value
Assure a Quality Customer Experience as the Network Evolves
NETSCOUT supports Cable/MSO operators with proactive service assurance and predictive analytics designed to monitor, prioritize and troubleshoot a wide range of subscriber sessions and events. Detailed IP-level insights into the control and user plane, end-to-end visibility inclusive of virtual network functions, and assurance across subscriber, network, and service domains improve understanding of the end customer experience with voice, data and video. The combination of nGeniusONE and nGenius Session Analyzer enables proactive detection of emerging issues, streamlines investigation and resolution workflows, and delivers a correlated end-to-end view including underlying service enablers, complex data centers, and diverse infrastructures. This visibility ensures consistent end-user experience with any service, on any network, from any location.
Actionable insights and automated analytics simplify daily management of critical services such as voice and WiFi with embedded machine learning and artificial intelligence techniques that allow Cable/MSO operators to quantify and qualify business impact and service/customer behavior for predictive analysis and improved decision-making.
Best Practices for Assuring Customer Experience
Related Products
nGenius Session Analyzer
Accelerate the resolution of subscriber trouble tickets with nGenius Session Analyzer's powerful visibility into end-to-end call flows.
nGeniusONE
nGeniusONE for Carrier Service Providers is NETSCOUT's powerful service assurance solution, providing unmatched visibility into voice, video, internet, OTT, and other carrier networks.
Automated Analytics Voice
Leverage AI/ML and automation to reduce complexities around analytics in VoIP and VoLTE services. Get unmatched visibility and intelligence with Automated Analytics Voice.
Automated Analytics WiFi
Utilize Automatic Analytics WiFi's automation and AI/ML techniques to solve problems around WiFi logins, last mile performance measurement, latency, and throughput metric evaluation.
InfiniStreamNG
InfiniStreamNG (ISNG) is NETSCOUT's leading appliance technology, bringing borderless enterprise visibility necessary to manage business services.
Resources
FAQs
Frequently Asked Questions
Why do Cable/MSO providers choose NETSCOUT solutions?
Cable/MSO providers choose NETSCOUT for carrier-grade DPI and end-to-end visibility that scales across DOCSIS, fiber, and hybrid networks, enabling faster root-cause analysis down to the individual subscriber or premise. This granular, vendor-agnostic insight helps operations teams reduce MTTR, avoid unnecessary truck rolls, lower OPEX, and improve customer satisfaction across any service or device.
How does NETSCOUT help Cable/MSO operators guarantee superior voice quality?
NETSCOUT helps ensure high-quality voice services by providing IP-level visibility into both control and user planes across the access network and IMS core. This end-to-end insight allows operations teams to quickly identify call quality issues, signaling failures, and service interactions that impact the subscriber voice experience.
How does NETSCOUT help Cable/MSO operators with DAA and FTTx?
NETSCOUT supports DAA and FTTx deployments by providing continuous last-mile visibility that allows operators to isolate service faults at the cable edge. This enables NOC teams to determine which issues can be resolved remotely versus those requiring onsite dispatch, driving significant reductions in truck rolls and operational costs.
How does NETSCOUT help Cable/MSO operators with network virtualization?
As network functions move to virtualized and cloud environments, NETSCOUT provides the deep visibility needed to maintain service assurance across physical and virtual domains. By monitoring traffic and performance through virtualized functions such as DNS, routing, and authentication, operators can proactively detect issues, protect user experience, and reduce churn.
How does NETSCOUT help Cable/MSO operators with WiFi Hotspots?
NETSCOUT delivers traffic-level visibility and service intelligence to help Cable/MSO operators assure performance across carrier WiFi and CBRS-based access networks. This enables proactive monitoring, faster troubleshooting, and consistent last-mile performance for mobile, off-net, and hotspot subscribers.
How does NETSCOUT help with Cable/MSO operators support enterprise customer SD-WAN Deployments?
NETSCOUT helps Cable/MSO operators support enterprise SD-WAN services by delivering end-to-end application visibility across broadband access, LAN/WAN paths, and virtualized service chains. This allows operators to proactively monitor performance, troubleshoot best-effort transport issues, and ensure a consistent, high-quality enterprise user experience.
