Unified Communications & Collaboration

Unified Communications & Collaboration (UC&C) services need to be available and perform well all the time to support your business or organization as you engage with customers, prospects, partners, vendors, and employees.

As everyone knows firsthand, our world and our lives have changed drastically the past few years.  For UC&C, the most significant changes include:

• Work from anywhere and anytime
• UCaaS is becoming the platform of choice
• Video and Web Conferencing is the “Norm” for work meetings, conference calls, classroom discussions and even doctor visits
• Problems with UC&C persist and consume IT staff cycles
• UC&C investments and expectations are higher than ever
• Value of the Business/Organization is unlocked when UC&C works well

Poor performance, under-utilization, application unavailability, and service disruptions to your UC&C services all have painful costs that, depending upon your industry, can have significant negative impacts on:

• Money - lost revenue, revenue delays, and costly service repairs
• Risk - lost customers, poor service levels, statutory violations, brand damage, and impairing critical services
• People - lost productivity, high frustration, poor user experience, communication breakdowns, and reduced information flows
• Time - wasted trying to identify and solve problems and lost when applications are degraded or down

Thriving with UC&C means IT Professionals need a complete vendor-agnostic holistic view and robust performance management capabilities to mitigate risk and keep UC&C applications, platforms and services available and running well.

NETSCOUT’s rich history of Scalable Deep Packet Inspection, Smart Data Technology and Unified Communications expertise, enables us to provide innovative technology and best practices to ensure availability and high performance of UC&C environments.