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NETSCOUT Observability Cuts Bank’s Troubleshooting from 2 Weeks to 15 Minutes

nGenius Solutions Quickly Restore Performance of Service Enablers, UC&C, and Contact Centers

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With increased observability from nGenius® Enterprise Performance Management solutions and a strong partnership with the NETSCOUT Visibility as a Service (VaaS) support team, the bank has dramatically reduced troubleshooting times to assure the performance of their business- critical services – from service enablers and Unified Communications and Collaboration (UC&C) technology to Contact Centers and beyond.