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NETSCOUT and F5 Technology Partnership Optimizes Performance of Insurer's Mission-Critical Applications

Improving Customer-Facing Services Across Entire Enterprise Ecosystems

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This sector-leading insurance company, a longtime NETSCOUT® customer, has a long history of profitability and excellence in customer service. Seeking to refine its customer-facing business operations further, the CIO decided it was time to optimize its service environment to better accommodate omnichannel customer engagements, improve visibility of its F5 BIG-IP load balancer performance, and avoid revenue loss and Service Level Agreement (SLA) penalties due to service disruptions while migrating over 100 applications to Azure and the Google Cloud Platform (GCP).

To achieve these goals and others, the insurance provider’s CIO as well as the NetOps and CloudOPs teams turned to NETSCOUT and F5’s Technology Partnership and nGenius Enterprise Performance Management for assistance.