Skip to main content

European Bank Cuts MTTR for Essential Services from Hours or Days to Minutes with NETSCOUT

Improved Troubleshooting Restores Contact Center and Business Application Performance

Download PDF

A longtime NETSCOUT customer for over a decade, this major European retail and commercial bank maintains over three thousand branches. In addition to their physical sites, they also provide business critical 24-hour telephone and online banking services to their customers worldwide. With upwards of ten million customers, this bank’s services are essential to financial management and personal banking worldwide.

Uninterrupted network and application performance is vital for this organization to ensure uptime and positive user experiences for their customers. Consistent availability of Unified Communication and Collaboration (UC&C) technology and business-critical banking applications keeps this bank tracking toward its longstanding goal of business resiliency. Using the nGenius® Enterprise Performance Management solution, the bank’s IT team has increased observability and improved troubleshooting efficiency to assure performance.