Skip to main content

Extend Performance Visibility to Distribution and Stores

NETSCOUT’s patented Deep Packet Inspection technology, provide the certainty on the backend to empower employees at the storefront to deliver quality customer service.

Download PDF

The notion that brick-and-mortar stores would be rendered obsolete by the COVID-19 pandemic has been proven false over the last few years. Rather than focusing on e-commerce alone, remote retail locations are capitalizing on the concept of “hybrid shopping” and investing in omnichannel retail engagement strategies to meet consumer demands for convenience and flexibility. With remote and hybrid work as the new norm, consumers are back out in their communities and finding more time for in-person shopping experiences for a boost of personalized, face-to-face human interaction. As the retail industry continues to evolve, businesses must monitor network and application performance to keep customers happy and returning to the stores.