Support Customers Anywhere
Retail specific applications, including CRM, POS, Inventory Management among others may have been developed in-house or acquired from service vendors. These applications are getting more complicated with the need to support new payment methods and provide hybrid shopping experiences.
Hybrid shopping isn’t just a buzz word - customers are accessing in-depth information about a product on their mobile device even while they are in-store looking at the product. Maintaining performance of these retail services and networks in the shadow of regulatory compliance requirements demands visibility with Netscout nGeniusONE Service Assurance solution.
Protect Customer Experience
nGeniusONE is used in Retail environments that take advantage of the Citrix platform to quickly and efficiently triage retail service degradations and protect customer experience. nGeniusONE is able to optimize available bandwidth, improve IT team collaboration, and reduce monitoring and vendor management complexities and costs.
Even if your environment does not include Citrix, take look at the Service Dependency mapping, Service monitoring and Session and Packet Analysis capabilities of the solution highlighted here – they are all available to nGeniusONE users in any environment.
Point-of-Sale (PoS) Software
For some Retailers guest services are Point of Sale operations - see how this hospitality business used Netscout to improve their PoS performance.
Payment Processing Systems
nGeniusONE combined with InfiniStreamNG provide a retailer which offers 3rd party payment services the way to ensure transaction integrity.
Contact Center – Omnichannel Services
Contact centers for retail handle much more than voice traffic today, Omnichannel means contact management software, video chat, text chat and back end database access, etc.