Success Stories and Use Cases

Customers Trust NETSCOUT to Solve Complex UC&C Problems

No matter what industry you are in, keeping people connected, communicating, and productive has never been more essential.

NETSCOUT continues to help organizations solve their most demanding and complex Unified Communications & Collaboration issues.

We have captured and summarized many of those successes and use cases for you to explore for yourself.

Please take a close look to learn how we have helped others so you can be confident that no matter what your UC&C challenge is, we have probably seen something similar before and can help you.

Financial Service Company Makes Online Customer Experience a Priority

Success Stories and Use Cases

Case Study

AON’s Successful Journey to Global Network Visibility

NETSCOUT nGeniusONE and nGeniusPULSE Deliver Global Dashboards for Aon,a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Case Study

Global Online Software Company Extends Service Assurance Capabilities with NETSCOUT

Combination of nGeniusONE Service Assurance Platform & nGeniusPULSE Improves Monitoring of Customer-facing Applications

Case Study

State Government IT Meets Strategic Technology Challenges with NETSCOUT

Vendor-Agnostic Approach Cuts Complexity to Resolve Voice Quality in Multi-Vendor Environment

Case Study

Global Contact Center Service Provider Assures High-Quality Experience with Visibility

NETSCOUT nGeniusONE Lowers Costs and Improves Delivery Efficiency in New Business Expansion

Case Study

Law Firm Achieves Quality IT Performance Around the Globe With NETSCOUT Visibility

For a US-Based Global Law Firm with 1,500 attorneys, in more than 20 offices in a dozen countries, communicating with clients is at the heart of their business. With NETSCOUT...

Case Study

Energy Company Solves Inter- Building Communications Problem with NETSCOUT

This multi-national Fortune 500 oil company has a complex design of multiple data centers and interconnected manufacturing and research facilities.

Case Study

International Insurer Uses NETSCOUT to Improve Agent Productivity

Next-generation nGeniusONE upgrade solves Skype, Jabber, and network expansion challenges.

Case Study

Global Technology Innovator Assures UC Services Performance with NETSCOUT

nGeniusONE servers, Unified Communications co-resident licenses, and InfiniStream appliances help optimize voice & video environment.

Case Study

Improved Contact Center Experience for Patients – Just What the Doctor Ordered!

Smart Visibility Improves Health of Consultative Services Delivered to Subscribers

Use Case

Assuring VPN Business Continuity and Remote Services Availability

This Use Case focuses on how information technology (IT) teams are able to assure high-quality customer service delivery for their remote Call Center Agents.

Use Case

Identifying Voice Quality of Service Mismatches With nGeniusONE

Leading financial services provider uses RSE to address UC Performance issue

Case Study

Achieving a High-Quality Patient Experience with Contact Center

NETSCOUT Visibility Helps Pinpoint Source of Voice & Citrix Disruptions

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