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Proactive Monitoring with NETSCOUT’s nGenius Solution Assures Quality Performance of Microsoft Teams

A recent survey commissioned by NETSCOUT® provided several insights into the importance of quality communications and performance with today’s UCaaS platforms.

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Microsoft Teams (MS Teams), a leading unified communications as a service (UCaaS) application, has seen substantial growth over the past couple of years as it helped organizations overcome hybrid work challenges created by the COVID-19 pandemic. Business continuity and corporate collaboration from remote offices continue to depend on quality performance of MS Teams as it has shaped the way employees conduct meetings and communicate with colleagues, customers, prospects, and partners. As the use of MS Teams has increased, so too have reports of performance and quality issues coming into IT help desks from employees.