New Digital Architectures Require an Innovative Approach to Service Assurance

Free White Paper from Leading Author, Joe Weinman

New Digital Architectures Require an Innovative Approach to
Service Assurance

Business Results Depend on Improved Visibility into Complex, Hybrid Cloud Infrastructures

 Joe Weinman

Joe Weinman
is a frequent global keynoter and the author of Cloudonomics: The Business Value of Cloud Computing (Wiley, 2012), Digital Disciplines: Attaining Market Leadership via the Cloud, Big Data, Social, Mobile, and the Internet of Things (Wiley CIO, 2015), both available in Chinese editions, and co-editor of the forthcoming Fog and Fogonomics: Challenges and Practices of Fog Computing, Communications, Networking, Strategy, and Economics (Wiley, 2018). He is also the Cloud Economics contributing editor of IEEE Cloud Computing magazine, and has written scores of articles for Forbes, InformationWeek, CIO and other print and online publications, as well as contributed chapters to textbooks published by the MIT Press, Springer, and CRC Press.

As global competition from traditional rivals and new entrants continues to intensify, businesses must deliver exceptional customer service and experiences. In an increasingly digital world, this necessitates holistic, end-to-end service assurance, i.e., monitoring, managing, and controlling the reliability, availability, performance, and security of increasingly complex, interdependent, distributed applications and services residing on an ever-growing variety of infrastructure options – such as private, public, hybrid, and multi-clouds – even as they shift and evolve at a dizzying pace.

Strategic Scope of End-to-End Service Assurance as Complexity Increases Exponentially

Digital architectures are becoming exponentially more complex at an accelerating rate, due to more infrastructure options, greater resource dispersion, and finer applications granularity. To keep pace and maintain relevance, service assurance needs to span technologies, industries, and business processes, and shift from silos to a holistic, end-to-end view.

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