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Regional Energy Company Improves Customer Experience

The data provided from nGeniusONE and nGeniusPULSE helped this energy company implement network enhancements that resulted in improved customer experience using their critical CRM application.

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To isolate and triage issues, this energt company added nGeniusPULSE with contextual workflows from nGeniusONE to provide cross organizational teams with an integrated, cohesive view of servers and network devices that impact their performance of the CRM and other critical services. 

Using nGeniusPULSE, they saw the hop-by-hop path performance and pulled stats from the devices to find the times when the app servers were overloaded. This data helped the network teams see when the network path usage becomes compromised and showed exactly when path hops are used and where there are delays.