Free Case Study

City Improves 9-1-1 Service Delivery Using NETSCOUT

This large-scale IT Department oversees service delivery for 65 City agencies, including first responder teams. With Police, Fire, and EMS operating on separate call management platforms, the City experienced inconsistent response times and effectiveness. As a result, the IT team sought to integrate Police, Fire, and EMS on a single 9-1-1 system capable of supporting millions of annual calls. The City turned to NETSCOUT to assure success of this next-generation call management technology rollout. nGeniusONE and NETSCOUT smart data assure delivery of simultaneous 9-1-1 call data to Police, Fire, and EMS teams, improving City emergency communication systems and leading to quicker dispatch response times.