For this U.S. based online mortgage broker, interpersonal communication is one the most important services to the success of the company. As an online business, this mortgage broker relies on its communication systems to create revenue for the company. The company decided to embark on an upgrade to ensure the highest quality of communications. Following this upgrade, problems started to arise which jeopardized the success of the project and had the potential to harm the business. To fix these problems, the company turned to NETSCOUT for solutions.