With the advent of e-commerce, retail approaches a 24x7 paradigm. This retail chain relied heavily on Citrix to deliver applications and services to their stores. When service degradations occurred, their IT team had difficulty finding the root cause of the issue. Prolonged service issues could impact their employee productivity and customer service. To solve this national retailer’s network and application performance issues, they turned to NETSCOUT, eventually saving them $1.5 million over the course of four years.