For this large U.S. non-profit healthcare organization, depending on their Electronic Medical Records for prompt, safe patient care is an understatement. This healthcare organization supports 600,000 patients a year in urban, suburban, and rural communities. To improve EMR services, the IT team was tasked with replacing its legacy applications and implementing a new cloud-based service. However, to ensure high-quality performance of the healthcare organization’s new cloud-based EMR application presented several challenges, so the IT team turned to NETSCOUT.