Service Assurance for Healthcare

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Network Administrator, Health Care Company

Because of NETSCOUT, we actually now have visibility into the network of our six data centers and our 60+ remote sites. We can narrow down the problems much faster.


Service Assurance: The Key to Delivering Quality Healthcare Services

In order to deliver a consistent and superior patient experience, healthcare organizations need service assurance solutions that support both wired and wireless infrastructures. For the wired environment, modern healthcare IT demands visibility into IP-based business and healthcare services along with contextual workflows. This deep level of holistic and intelligent visibility is required to speed problem resolution and fuel innovation. Anything less hampers the efforts of IT professionals as they struggle with limited analyses of individual elements and IT resources in isolation. 

Healthcare IT must also improve HL7-based, application transaction performance, while delivering health services and clinical applications in a 24/7/365 availability paradigm. Only with a contextual and end-to-end view of the entire IT infrastructure will the full potential of incredibly promising healthcare services be achievable.

Digital Transformation in Healthcare Services Requires Always-on Capabilities

CIO’s in healthcare organizations are implementing innovative technologies to improve the overall efficiency, quality, speed and security of vitally important patient care.  Increasingly, healthcare is dependent on technology to ensure the best overall patient experience.  Downtime, whether scheduled or not, can adversely impact a hospital’s ability to provide life-saving patient care.  In addition to providing always-on availability for critical services such as electronic medical records, imaging services and e-prescription services, the IT organization faces further challenges in adhering to strict mandates to protect the privacy of patient information that crosses networks, systems and applications at hospitals, research institutions, insurance providers and private practices.  The very health of these vital services lies in the hands of IT.

The healthcare industry is in the midst of unprecedented growth and dependency on wired and wireless IT and computing services. The shift in how doctors, nurses and clinicians deliver patient care is so dramatic that many experts believe we have entered a new era in healthcare. For instance, it won’t be long before medical staff will barely remember the days when “charting on paper” was considered state-of-the-art. Undeniably, healthcare will be fortified by foundational technology initiatives such as Unified Communications (UC), Cloud computing, mobility, Internet of Things (IoT) and Big Data – all across both wired and wireless environments. This leaves IT facing the overwhelming challenge of supporting a rapidly growing list of transformative initiatives, while ensuring that highest quality patient experience.

Just What the Doctor Ordered: NETSCOUT Delivers Unparalleled Visibility & Support

We deliver unparalleled visibility and support, helping IT prevent and troubleshoot critical issues impacting healthcare services such as Electronic Medical Records (EMR) records, Digital Imaging and Communications in Medicine (DICOM) and diagnostic systems, HL7 communications, as well as pharmacy and accounting services.  NETSCOUT’s proven approach to service assurance is built on a foundation of high-quality data and real-time analytics.

As a pioneer in monitoring network wire traffic, NETSCOUT is steeped in innovation and strengthened by experience. Our unique technology for wired and wireless environments provides the most robust solutions to ensure that high-quality services are delivered. We deliver on this promise by measuring the actual transactions and dependencies of the service for invaluable insights. 

IT world as we know it is constantly changing

One simple fact is the IT world as we know it is constantly changing. This means the solutions you rely on to ensure that your services and applications are reliable must be able to adapt with your ever-changing environment. That’s where NETSCOUT can make a world of difference. 

Whether you operate physical appliances to monitor traditional workloads or measure the performance of virtualized systems, NETSCOUT software solutions and hardware independent architecture is designed to operate in your environment of choice. We support physical systems, virtual systems, commercial off the shelf (COTS) implementations, as well as private, public and Hybrid Cloud.

NETSCOUT knows the only effective way to monitor your complex and geographically dispersed systems, which often rely on different architectures and technologies, is by focusing on the packet. Our patented Adaptive Service Intelligence (ASI) technology analyzes traffic at the packet level to provide proactive service assurance. 

Service Dependency Mappings and Dashboard Alarms Pinpoint Problem

In one case, NETSCOUT helped a customer create service dependency mappings and set up dashboard alarm to identify the cause of high-volume imaging service requests. Using session analysis, we enabled IT to pinpoint the problem device and error traffic. This allowed the IT team to quickly troubleshoot and resolve the issues.  As a result of NETSCOUT’s technology, critical imaging, prescription information, billing information and EMRs now reach healthcare professionals rapidly and reliably – while meeting HIPAA regulations. By using NETSCOUT solutions, IT is better equipped to keep networks and critical applications in the prime of health. 

NETSCOUT is the leading provider of business assurance, a powerful combination of service assurance, cybersecurity, and business intelligence solutions to healthcare organizations. Our analytics capabilities set the industry standard for scalability and ease-of-use, enabling proactive service triage to ensure the reliable and uninterrupted delivery of crucial healthcare applications including:

  • EMR / EHR / Medical Records

  • Imaging

  • E-Prescriptions

  • VoIP & Telemedicine

  • Web-based Patient Services

  • HL7 Interoperability

Products in this Solution


  • Case Studies
  • Quick Looks
  • Data Sheets
  • White Papers
  • Webinars/Video
Leading U.S.-based Healthcare Provider Ensures Successful UC Upgrade with NETSCOUT Monitoring Strategy

nGeniusPULSE, InfiniStream Appliances and Packet Flow Switches support pre-deployment testing through post-deployment service assurance.

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U.S. Healthcare Quickly Identifies Source of Problems to Minimize Patient Impact

NETSCOUT OptiView XG allows IT to validate network and infrastructure changes before, during, and after deployment to minimize project failures and/or delays.

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Network Monitoring Challenges and Solutions for the Health Care Industry

Rapidly triage network issues, cut IT costs, and increase ROI while ensuring and improving patient care.

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Multi-Specialty Healthcare Provider Leverages NETSCOUT for Service Assurance Across Critical Patient Care Services

nGeniusONE® Service Assurance Platform Allows IT to Optimize System Performance

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U.S.-based Teaching Hospital Turns to NETSCOUT for Service Assurance in New Data Centers

nGeniusONE® Service Assurance Platform Helps Improve Availability and Performance of EMR and PHR Applications

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Major Healthcare Provider Successfully Rolls Out Cloud-Based EMR with NETSCOUT
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Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

nGeniusONE, InfiniStream, and nGenius Packet Flow Switches Offer Insights for Rapid Resolution of Problems

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nGeniusONE Platform for HL7 in Healthcare

The nGeniusONE® Service Assurance platform provides real-time analysis for visibility of both patient care and business application traffic flows throughout the network.

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nGeniusOne Platform for Healthcare

The nGeniusONE™ Service Assurance platform provides real-time visibility into the performance of healthcare services by analyzing traffic flows over the network.

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nGeniusONE Platform for Citrix in Healthcare Organizations

The nGeniusONE® platform provides real-time analysis for visibility of both patient care and business application traffic flows throughout the network.

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Service Assurance in Healthcare

NETSCOUT’s approach to service assurance is built on a foundation of High Quality Data and real-time High Quality Analytics.

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Healthcare White Paper from NETSCOUT and HIMSS: Achieving Superior Service Ass…
Healthcare Summary from NETSCOUT and HIMSS: Tucson Medical Center on Avoiding …
Healthcare Summary from NETSCOUT and HIMSS: University of Virginia on Improvin…
Healthcare Summary from NETSCOUT and HIMSS: Supporting HL7 to Reduce Interoper…
Ensuring Application Reliability in a Healthcare Setting
Improving Sluggish Application Performance in Healthcare
HL7: On the Path to Interoperability