Service Assurance: The Key to Delivering Quality Healthcare Services

In order to deliver a consistent and superior patient experience, healthcare organizations need service assurance solutions that support both wired and wireless infrastructures. For the wired environment, modern healthcare IT demands visibility into IP-based business and healthcare services along with contextual workflows. This deep level of holistic and intelligent visibility is required to speed problem resolution and fuel innovation. Anything less hampers the efforts of IT professionals as they struggle with limited analysis of individual elements and IT resources in isolation. 

Healthcare IT must also improve HL7-based, application transaction performance, while delivering health services and clinical applications in a 24/7/365 availability paradigm. Only with a contextual and end-to-end view of the entire IT infrastructure will the full potential of incredibly promising healthcare services be achievable.

Digital Transformation in Healthcare Services Requires Always-on Capabilities


CIO’s in healthcare organizations are implementing innovative technologies to improve the overall efficiency, quality, speed and security of vitally important patient care.  Increasingly, healthcare is dependent on technology to ensure the best overall patient experience.  Downtime, whether scheduled or not, can adversely impact a hospital’s ability to provide life-saving patient care.  In addition to providing always-on availability for critical services such as electronic medical records, imaging services and e-prescription services, the IT organization faces further challenges in adhering to strict mandates to protect the privacy of patient information that crosses networks, systems and applications at hospitals, research institutions, insurance providers, and private practices.  The very health of these vital services lies in the hands of IT.

The healthcare industry is in the midst of unprecedented growth and dependency on wired and wireless IT and computing services. The shift in how doctors, nurses, and clinicians deliver patient care is so dramatic that many experts believe we have entered a new era in healthcare. For instance, it won’t be long before medical staff will barely remember the days when “charting on paper” was considered state-of-the-art. Undeniably, healthcare will be fortified by foundational technology initiatives such as Unified Communications (UC), cloud computing, mobility, Internet of Things (IoT), and Big Data – all across both wired and wireless environments. This leaves IT facing the overwhelming challenge of supporting a rapidly growing list of transformative initiatives, while ensuring the highest quality patient experience.

Just What the Doctor Ordered: NETSCOUT Delivers Unparalleled Visibility & Support

We deliver unparalleled visibility and support, helping IT prevent and troubleshoot critical issues impacting healthcare services such as Electronic Medical Records (EMR) records, Digital Imaging and Communications in Medicine (DICOM), and diagnostic systems, HL7 communications, as well as pharmacy and accounting services.  NETSCOUT’s proven approach to service assurance is built on a foundation of high-quality data and real-time analytics.

As a pioneer in monitoring network wire traffic, NETSCOUT is steeped in innovation and strengthened by experience. Our unique technology for wired and wireless environments provides the most robust solutions to ensure that high-quality services are delivered. We deliver on this promise by measuring the actual transactions and dependencies of the service for invaluable insights. 

IT world as we know it is constantly changing

One simple fact is the IT world as we know it is constantly changing. This means the solutions you rely on to ensure that your services and applications are reliable must be able to adapt with your ever-changing environment. That’s where NETSCOUT can make a world of difference. 

Whether you operate physical appliances to monitor traditional workloads or measure the performance of virtualized systems, NETSCOUT software solutions and hardware independent architecture is designed to operate in your environment of choice. We support physical systems, virtual systems, commercial off the shelf (COTS) implementations, as well as private, public and hybrid cloud.

NETSCOUT knows the only effective way to monitor your complex and geographically dispersed systems, which often rely on different architectures and technologies, is by focusing on the packet. Our patented Adaptive Service Intelligence (ASI) technology analyzes traffic at the packet level to provide proactive service assurance. 

Service Dependency Mappings and Dashboard Alarms Pinpoint Problem

In one case, NETSCOUT helped a customer create service dependency mappings and set up dashboard alarm to identify the cause of high-volume imaging service requests. Using session analysis, we enabled IT to pinpoint the problem device and error traffic. This allowed the IT team to quickly troubleshoot and resolve the issues.  As a result of NETSCOUT’s technology, critical imaging, prescription information, billing information and EMRs now reach healthcare professionals rapidly and reliably – while meeting HIPAA regulations. By using NETSCOUT solutions, IT is better equipped to keep networks and critical applications in the prime of health. 

NETSCOUT is the leading provider of business assurance, a powerful combination of service assurance, cyber security, and business intelligence solutions to healthcare organizations. Our analytics capabilities set the industry standard for scalability and ease-of-use, enabling proactive service triage to ensure the reliable and uninterrupted delivery of crucial healthcare applications including:

  • EMR / EHR / Medical Records

  • Imaging

  • E-Prescriptions

  • VoIP & Telemedicine

  • Web-based Patient Services

  • HL7 Interoperability

Products in this Solution

  • Case Study
  • Use Case
  • White Paper
  • Fact Sheet
  • Quick Look
  • Webinar

Hospital Adds New Visibility to Assure Cerner EMR & VoIP

With NETSCOUT nGeniusONE and nGenius Packet Flow Switche

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Healthcare Improves Telemedicine Patient Experience With NETSCOUT

Patients and Home-Based Employees Benefit From nGeniusONE Visibility Into Performance Problems

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Hospital Assures Performance and Availability Across ISP Circuits

With NETSCOUT Visibility from nGeniusONE and nGenius Packet Flow Switches

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Healthcare BPO Data Center Improves Service Delivery with NETSCOUT Smart Visibility

Improves Virtual and Network Service Delivery with NETSCOUT Packet Flow Switch Solution, While Reducing Complexity

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Improved Contact Center Experience for Patients – Just What the Doctor Ordered!

Smart Visibility Improves Health of Consultative Services Delivered to Subscribers

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Top Tier Hospital Optimizes Performance of Image Analysis Application that Impacts Patient Care

NETSCOUT Solution helps remote radiologists respond quicker.

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Healthcare Provider Assures Quality Performance of Epic Patient Records Applications

With the Addition of nGeniusONE Visibility and nVaaS Operational Expertise from NETSCOUT

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Visibility Into New Cloud Data Center Helps Insurer Protect Customer Experience

Insurer Makes Customer Experience a Priority With NETSCOUT Visibility During Hybrid Cloud Migration

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Healthcare Identifies Cause of EMR Slowdown with NETSCOUT

nGeniusONE Help Improve Performance of Voice and Healthcare Applications with Visibility

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Achieving a High-Quality Patient Experience with Contact Center

NETSCOUT Visibility Helps Pinpoint Source of Voice & Citrix Disruptions

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Meeting Project Timelines for Redundant Data Center Introduction with Visibility

Proactive Monitoring and Analysis Help Meet Capacity Planning and Compliance Goals

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Regional Healthcare Organization Plans For Future

NETSCOUT Solutions Deliver Visibility for Discovery and Remote Site Monitoring

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Healthcare IT Services Company Makes Innovative Customer Service a Top Priority

Reduces MTTR and Improves Confidence in Newly Deployed Healthcare IT Application Services​

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County Health Agency Assures Quality Performance of Cloud-Based EHR Platform

Improves patient care services with NETSCOUT.

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Network Monitoring Challenges and Solutions for the Health Care Industry

Rapidly triage network issues, cut IT costs, and increase ROI while ensuring and improving patient care.

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Major Healthcare Provider Successfully Rolls Out Cloud-Based EMR with NETSCOUT

nGeniusONE platform, InfiniStreamNG appliances, and packet flow switches allow IT to optimize application performance.

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Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

nGeniusONE, InfiniStream, and nGenius packet flow switches offer insights for rapid resolution of problems.

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Healthcare Provider Solves Imaging Application Slowdown Issues in their Virtual Server Environment

Adding vSTREAM Virtual Appliance to nGeniusONE Platform Deployment Provides End-to-End Visibility

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Diagnosing the Source of Issues with Telemedicine Services

This use case demonstrates how quickly nGeniusPULSE with HTTP nPoint tests can discover availability issues in their early stages, which will reduce lengthy delays in access for patients in need of healthcare services.

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Achieving Superior Service Assurance for High-Quality Patient Experience

From the time a patient enters a healthcare organization, a wide range of voice, video and data applications engage to help create a satisfactory patient experience. Any disruptions in network or application performance can carry serious, even critical, consequences.

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Supporting HL7 to Reduce Interoperability and IT Performance Roadblocks

The proliferation of applications and EMRs is putting pressure on healthcare IT shops to add HL7 as needed and keep the communications and interoperability standard performing optimally. Failure to do so is costly for healthcare organizations.

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Tucson Medical Center on Avoiding Downtime with Advanced Planning

Dealing with network downtime in an increasingly on-demand world is a constant struggle in Healthcare. Providing service assurance and application reliability requires proactivity to gain visibility across the entire IT infrastructure.

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University of Virginia on Improving Sluggish Application Performance

At the first sign of an application slowdown, an IT interdisciplinary team at the University of Virginia (UVA) Health Systems is ready to troubleshoot, knowing how vital it is to keep mission-critical systems running optimally.

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Assuring Quality Performance and Availability of Healthcare Services

NETSCOUT’s approach to service assurance is built on a foundation of high quality data and real-time high quality analytics.

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nGeniusONE Platform for HL7 in Healthcare

The nGeniusONE Service Assurance platform provides real-time analysis for visibility of both patient care and business application traffic flows throughout the network.

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nGeniusOne Platform for Healthcare

The nGeniusONE Service Assurance platform provides real-time visibility into the performance of healthcare services by analyzing traffic flows over the network.

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nGeniusONE Platform for Citrix in Healthcare

The nGeniusONE platform provides real-time analysis for visibility of both patient care and business application traffic flows throughout the network.

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Ensuring Application Reliability in a Healthcare Setting

As healthcare providers innovate to provide more effective clinical tools and decision support, application management has become a critical challenge. Learn how to create a successful infrastructure that will support innovation while providing protection against application downtime.

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Improving Sluggish Application Performance in Healthcare

The rapid evolution of healthcare technology has transformed the network environment in which patient information and treatment services are delivered. Delivering visibility into the performance of an integrated service delivery environment now is critical to the overall patient experience. During this recorded webinar, you'll learn: The most important steps and proactive tools available to solve the most pressing IT needs regarding application performance in healthcare.

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HL7: On the Path to Interoperability

NETSCOUT and HL7 Explore HL7 Standards: On the Path to Interoperability and Service Assurance

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