Insourcing IT Operations: No Longer a Fully “In-House” Transition

insourcing it operations

Organizational moves involved in transitioning data center and IT operations from a managed service or business process outsourcing (BPO) model back to an insourced solution pose high-risk considerations for any business.

For one, the motivations often vary for moving back to an in-house model, with expense controls, business and service delivery transitions, and underperforming managed service providers usually topping the list. The enterprise has likely seen effects related to transitions in the BPO’s service delivery environment over the course of its negotiated service level agreement (SLA). With more organizations moving to the cloud in response to hybrid workforce and business continuity concerns, these BPOs have expanded their solution portfolios, exponentially increased their customer base, added IT personnel, and quite likely expanded their service delivery network with additional regional sites.

Historically, insourcing data center operations has presented IT leadership with some tall tasks, including hiring staff and selecting vendor technology to replace what was formerly delivered by the BPO, establishing new secure sites, and then implementing multi-tier network and applications infrastructures, all with high scrutiny and tight deadlines.

One leading manufacturer realized there was a better route to negotiating its own insourced IT operations transition, just as the hybrid workforce era was arriving and the company’s ability to produce and distribute much-needed household goods was at a higher-than-ever premium.

Rather than simply reestablishing an entirely on-premises data center network, this manufacturer’s modernized IT operations design featured carrier-neutral facilities (CNFs) that enabled IT leadership to mix and match multiple telecommunications and ISPs and co-located data centers in a manner that best suited the company’s project requirements, timeline, and expense controls.

See how NETSCOUT’s service edge visibility and nGenius visibility as a service consultative approach helped IT leadership manage this insourced transition, all the while improving visualization into smart-factory environments during a critical production period for this manufacturer.

Read the case study.