After completing a strategic acquisition, this US-based manufacturer of consumer products doubled the number of remote manufacturing and distribution sites around the world. With more than 5,000 employees supporting billions in revenue across 100 countries worldwide, the company knew that it needed a way to build reliable performance and communications across this far-flung environment. Everything from ordering raw goods to tracking customer orders, billing and shipping data, and even voice communications across locations and customer contact centers depended on fast, reliable communications to the centralized data centers. So when employees in some of the factories and warehouses began reporting application slowdowns, the IT team knew they needed get to the bottom of the problem.
Read the rest of the story to see how IT used NETSCOUT service assurance to solve the problem.
Haggerty is associate vice president, product and solutions marketing, NETSCOUT.