The nGenius Voice | Video Manager  is a self-contained performance management and analysis module enabling IT staff to proactively manage the performance and user experience for a broad range of collaboration-enabling UC services, such as telepresence, video, and voice. The solution delivers granular application-specific metrics for IP-based telepresence, video, and voice session transmission and conversation quality to reveal real-time service performance and the true user experience. As a result, IT organizations can achieve the required actionable visibility into the end-to-end behavior and quality of UC applications and services.

nGenius Voice | Video Manager allows IT organizations to identify and resolve critical issues, as well as proactively predict and prevent future issues before they impact the end-user.

Supporting a broad complement of Unified Communication technologies, vendors and services, the nGenius Voice | Video Manager combines proactive service management, intelligent troubleshooting, automated diagnostics, flexible reporting, and innovative service desk support to reveal UC application-level behavior on a per user, per call basis.