Challenges
Troubleshooting Productivity Impacting Issues with VPN & VDI
Managing the access needs of all your corporate users, regardless of where they connect to your network, presents a strategic challenge to IT teams tasked with delivering exceptional user experience. Employee productivity, customer service, and revenue can all suffer when Virtual Private Network (VPN), Virtual Desktop Interface (VDI), or Desktop-as-a-Service (DaaS) connections lag or fail.
The complexity of today’s networks makes pinpointing issues impacting VPN or VDI difficult and time consuming. Unpredictable traffic volume to these technologies can cause support and quality issues, such as an increase in access during office closures due to weather-related threats. Problems can occur anywhere along the communications path from an employee’s physical location (home, remote office, hotel, café, etc) to wherever VPN gateways or VDI systems are deployed, including WAN connections, colocation sites, corporate networks, or load balancers. Lack of enterprise-wide observability for efficient troubleshooting makes rapid problem resolution extremely difficult.
NETSCOUT provides the visibility IT teams need to protect remote access performance.
Outcomes That Matter
Effective Business Operations Depend on Reliable VPN and VDI Performance
Resolve Issues Before They Impact Users
Avoid Business Risks
Deliver Reliable VPN and VDI Performance
Improve Vendor Collaborations with Evidence-Based Insights
NETSCOUT’s Solution and How It Delivers Value
Troubleshooting Effectiveness with VPN & VDI Observability
Employees have high expectations and little patience when it comes to their experience using corporate business applications hosted in data centers, colocations, cloud, and/or SaaS environments. Vendor-agnostic, real-time, DPI analysis helps IT organizations understand issues that may be impacting VPN and VDI performance and availability. This helps to quickly identify the source of disruptions enabling IT teams to restore seamless employee access to the network and essential business applications.
NETSCOUT’s actionable insights address challenges such as:
- Analyzing bottlenecks during VPN peak access times to right-size link and gateway capacity and avoid future bandwidth constraints.
- Evaluating the source of frequent VPN disconnects and/or slow application performance over VPN.
- Identifying the cause of excessive wait times for VDI logins and authentication delays.
- Troubleshooting access slowdowns to pinpoint issues with requests timing out at VPN gateways versus inefficient distribution of requests through the load balancers.
End-to-end observability is essential for pinpointing why VPN or VDI users experience login delays, slow applications, or failed access – so you can keep on delivering high quality services no matter where your applications or users may be.
Related Products
nGeniusONE Solution
The nGeniusONE® solution provides observability into any infrastructure environment - data center, private & public cloud, remote offices, and co-locations.
InfiniStreamNG Appliance
InfiniStreamNG (ISNG) is NETSCOUT's leading appliance technology, bringing borderless enterprise visibility necessary to manage business services.
Omnis KlearSight Sensor for Kubernetes
NETSCOUT’s Omnis KlearSight Sensor for Kubernetes sets a new standard for cloud observability by closing the observability gap between on-premises and cloud Kubernetes environments.
What Our Customers Are Saying
"This single-vendor approach reduces complexity, streamlines support, and ensures consistent data and insights across the entire infrastructure. For organizations looking to avoid fragmented monitoring environments, NETSCOUT’s all-in-one observability platform is a strong fit."
Enterprise User | Verified G2 Review
Resources
FAQs
Frequently Asked Questions
What does NETSCOUT solutions for observability provide in supporting VPN service assurance?
Corporations often turn to VPN technologies to support remote employees requiring uninterrupted, secure access to company resources. NETSCOUT observability of VPN services identifies high volume activity that may impact either bandwidth availability issues on physical links or capacity limitations with the VPN concentrators. These situations may introduce latency which negatively impacts user experience. Monitoring and trending performance provides utilization and response time metrics as well as KPIs that can be trended over time to troubleshoot complex issues and avoid bottleneck problems with evidence-based capacity planning. Ultimately, NETSCOUT solutions for observability help IT organizations reduce the mean time to resolve (MTTR) problems and proactively avoid issues that may impact VPN access, protecting employee and customer productivity and other business goals.
How does NETSCOUT solutions for observability support VDI/DaaS service assurance?
VDI/DaaS technologies, such as Citrix (Workspace/DaaS), Omnissa (formerly VMware Horizon), and Microsoft (Azure Virtual Desktop), are key enablers of hybrid work. NETSCOUT observability of VDI/DaaS services can identify high volume activity or poor QoS assignments that may introduce latency, damaging to user experience. Monitoring and trending performance of these services provides utilization and response time metrics as well as KPIs for trending over time to troubleshoot complex issues and avoid bottleneck problems with evidence-based capacity planning. Ultimately, NETSCOUT solutions for observability enable accelerated mean time to resolve (MTTR) problems and can even prevent issues affecting VDI/DaaS access, protecting employee and customer productivity and other business goals.
How does NETSCOUT handle user experience issues with VPN and VDI?
NETSCOUT supports user experience analysis of communications through VPN and VDI/DaaS environments particularly to assure seamless access to corporate network and business application services. For user experience, is supported by monitoring actual user transactions, in real-time, for insights on latency, performance variations, response times, requests and failures. Configurable, consistent synthetic test capability is also available to measure performance of an access request from critical remote locations to VPN or VDI systems to identify issues as they emerge. When a deviation is identified, notification to the IT team can be provided quickly. This can even give IT time to intercede and avoid user community impact. For instance, if a failure in a VPN gateway shows up in a test performed at 2 a.m., the IT staff has time to work on that issue with NETSCOUT’s solutions to pinpoint the cause and restore service before employees start work at 8 a.m. Early warning from automated detection combined with proactive observability for rapid troubleshooting assures user experience is protected and productivity remains high.
How does NETSCOUT support VPN Availability?
Arbor Edge Defense (AED) is NETSCOUT’s industry leading DDoS protection solution. It is a hardware or virtual appliance that resides on premise, in front of the firewall or VPN gateway to protect them and application services from volumetric (up to 40Gbps), TCP state exhaustion or application layer attacks.
