You Can’t Fix What You Don’t Know

IT staff shortages and training challenges make VaaS solutions an attractive option.

You Can’t Fix What You Don’t Know
Eileen Haggerty

As networks become more complex and rely on hybrid cloud infrastructures to provide vital services and applications, the burden on IT to assure performance and deliver a stellar end-user experience has never been more acute. This challenge is exacerbated by today’s workforce labor shortage, which includes IT professionals. A recent ZDNet report found that 64 percent of businesses surveyed believe the largest barrier to implementation of new technologies is a shortage of IT talent.

As new technologies are implemented and must be managed, there is also a learning curve that must be factored in, because IT staff—from NetOps, unified communications and collaboration (UC&C), cloud, AppOps, and SecOps—must be brought up to speed. Questions abound. How much time and how many people will be needed to implement new tech? How quickly can existing staff get new systems and solutions deployed and then configure them in order to take full advantage for the business? Will additional training be required to supplement staff knowledge and experience?

Rarely are these transitions an overnight, flip-the-switch adoption. There typically is a deliberate process that usually entails a test period in an IT lab; a small pilot test with actual users; and, assuming the pilot goes well, a scheduled transition and migration for all users. What does business continuity look like as the company migrates from the old technology to the new technology? How does IT split time between reactive triage and troubleshooting on legacy technology and proactive implementation and rollout of new digital transformations?

The Value of Managed Monitoring Services

One way IT organizations can overcome staff shortages and training issues is by using managed monitoring services. By leveraging NETSCOUT Visibility-as-a-Service (VaaS), IT can tap into an outsourced expert that handles setup and configuration of monitoring-technology implementations. At the same time, a VaaS provider can share and train IT personnel on best-practice approaches, bringing additional value to the performance-monitoring solutions.

Once VaaS monitoring detects issues, VaaS experts investigate to help pinpoint the root cause of problems and collaborate with IT for the resolution. The experience and training of VaaS subject-matter experts helps them refine alerting, making it possible to consolidate the number and frequency of alerts, thereby coalescing them into a single event that reduces time-consuming, overwhelming, and repetitive alerts. This enables IT to then initiate corrective actions, while reducing the burden on internal IT resources.

VaaS delivers further value via sharing best practices for how to set up meaningful reports for executive audiences and incident-response teams.

Trust the Experts

NETSCOUT’S VaaS team works with NETSCOUT products, such as nGeniusONE, InfiniStreamNG, nGeniusPULSE, nPoints, nGenius Packet Flow Switches, Omnis Cyber Intelligence, and Smart Edge Monitoring solutions, helping to cut mean time to knowledge (MTTK) and accelerate mean time to repair (MTTR).

NETSCOUT VaaS has the expertise IT organizations need to monitor; service triage; and gain critical data insights into business, industry, voice, video, and software-as-a-service (SaaS) application performance issues at any time of day or night, relieving the pressure caused by IT staff shortages and shortfalls in training. This powerful service assurance solution also offers an unparalleled depth of knowledge, making it possible to share invaluable industry best practices that virtually any organization can leverage to ensure quick time to value for rapid resolution of issues.

Customers regularly sing NETSCOUT’s praises. “With the assistance of the VaaS team, we have been able to deliver on critical business application monitoring solutions,” says the team lead for network telemetry at one government agency. “For extremely complex problems, VaaS will engage a NETSCOUT subject matter expert and bring that expert to the table.”

To learn more about how NETSCOUT delivers unparalleled analysis from applications, network, and experts, visit