The very nature of a healthcare’s operation is all day, every day—and the same goes for their networked applications. One IT professional simply stated, “Even scheduled downtime is a problem for us!” Healthcare depends on IT in a way unlike that of other enterprises. Every area of patient care and staff operation—from smart beds and carts on wheels, to VoIP phones, tablets for physicians to check images and patient data, WIFI for connectivity to data centers—depends on the network and applications that run over them. And they need to be available and performing reliably and consistently. Electronic medical records, including Epic, as well as voice communications, are two of the most crucial services used for maintaining patient information and personal interactions.
See how this health care center addressed the issues impacting their voice and patient record services to keep quality patient care operating.
Haggerty is associate vice president, product and solutions marketing, NETSCOUT