Quality Doesn’t Lie When It Comes to VDI


Today’s interconnected world relies heavily on virtual desktop infrastructure (VDI) performance to support the hybrid workforce. Digital transformation has resulted in a work-from-anywhere mindset, with increased importance placed on assuring uptime and maximizing employee productivity outside company walls. Because of the expanding client edge, maintaining consistent, high-quality VDI environments that meet end-user experience standards is no small feat. 

Business continuity during COVID-19 has truly enabled the hybrid workforce to be productive in any environment. The demand for VDI to maintain this continuity shows no signs of slowing down. In fact, a recent report finds that the VDI market will expand at a 17 percent compound annual growth rate (CAGR) from 2021 to 2026. The following are some of the many benefits driving the continued demand for VDI:

  • Flexibility for the hybrid workforce. Whether working from home, traveling for business, or just getting a change of scenery by working from a coffee shop, employees today utilize VDI services to access company resources reliably from any location, at any time.
  • Accessibility to customer support (via cloud-native VDI). Contact center employees are paramount to business operations, and the customer’s experience interacting with these teams strongly impacts satisfaction, loyalty rates, and brand reputation. Employees serving as call center agents are likely to feel more empowered and satisfied in their roles when they are able to conduct high-quality calls free of connectivity issues.
  • Availability for third-party workers. With VDI services, third parties such as contractors and vendors are able to access the company resources they need to do their jobs. Smooth third-party interactions allow the company to scale operations and capitalize on valued outside resources. 

With the ability to work from anywhere comes increased challenges for IT teams to monitor and understand the end-user experience. According to Gartner, 75 percent of hybrid or remote workers say their expectations for working remotely have grown, therefore increasing the expectations placed on IT departments. Troubleshooting times often increase as teams face hurdles with connectivity and communication. With VDI serving as a central point for traffic, clear visibility allows IT teams to efficiently pinpoint the root cause of latency and login issues.

NETSCOUT nGenius Enterprise Performance Management provides the end-through-end visibility to assure peak VDI productivity. With nGeniusEDGE, IT teams can visualize the user experience at the client edge. High-priority alerts are filtered through the nGeniusONE Service Dashboard to communicate the results of synthetic nPoint tests and help IT teams restore peak performance, learn from the experience, and avoid future delays.

Learn how one enterprise’s IT team leveraged NETSCOUT solutions to monitor Citrix VDI performance.