The year 2020 was unlike any other for health care organizations. They faced unimaginable patient volumes due to the COVID-19 pandemic that pushed physician and staff support to its highest levels ever. Many doctors were never off duty. Many found themselves checking into their patient records remotely to stay current on patients’ treatments even when they should have been recharging.

Health care operations were further complicated by a shift affecting many of the nonmedical workforce. Finance and accounting personnel were just some of the staff that were transitioned to working from home and requiring remote access via virtual private network (VPN) or virtual desktop interface (VDI) connections. Dramatic increases in security threats from distributed denial-of-service (DDoS) and ransomware attacks presented an unprecedented challenge to availability and business continuity. 

With patient care support in such high demand, and continuous network availability required for all employees regardless of where they were doing their jobs, comprehensive visibility at hospital data centers to protect against both performance-related and security-related issues was essential. Learn how one health care IT team strategically planned and implemented NETSCOUT’s nGeniusONE Service Assurance solution for visibility into performance and Arbor Edge Defense solution for DDoS protection to maintain access to patient services during the most challenging medical catastrophe in modern history.

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