Visibility is a constant challenge in the wake of the hybrid workforce transformation. Network operations (NetOps) teams are tasked with balancing strategic initiatives and meeting increasing user demands that impact the bottom line. For pharmaceutical companies prioritizing research and development (R&D), limited visibility poses obvious challenges for ensuring collaboration, development, and execution throughout their enterprise environment. 

Like many other industries, global pharmaceuticals began to experience unavoidable fragmentation as a result of the COVID-19 pandemic, juggling multiple unified communications as a service (UCaaS) vendors, a hybrid infrastructure, and a scattered workforce. Heavy reliance on connectivity and uptime left little room for error as “work-from-anywhere” became the norm. NETSCOUT’s Smart Edge Monitoring solution aims to tackle these challenges by improving visibility of client edges, proactively monitoring performance and user experience, and identifying the root cause of network slowdowns. 

Using NETSCOUT Smart Data, real-time packet analysis unveils performance characteristics of both applications and infrastructure. To reduce blind spots, customers leverage NETSCOUT’S patented Adaptive Session Intelligence (ASI) to create a more cohesive team environment and minimize gaps in visibility. NETSCOUT’s Visibility as a Service (VaaS) teams collaborate with NetOps and IT teams to tackle high-impact issues before they result in negative consequences.

Supporting operations at scale requires enhanced visibility at scale—a critical concept for pharmaceutical companies rethinking their organizational strategies. A survey by McKinsey & Company found that more than 80 percent of participants anticipate that pharmaceutical companies will fully embrace agile work models that foster accelerated activities and decision-making. Performance management is cited as one of the first and most valuable initiatives for healthcare providers aiming to redesign their pharmaceutical operations. 

NETSCOUT’s Smart Edge Monitoring solutions directly align with this strategy, prioritizing collaboration and time to value resulting from high-performance standards. 

Read how one leading pharmaceutical company leveraged Smart Edge Monitoring to transform its organization and improve operations.

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