From Sweats to Slacks: Companies Embrace Hybrid Work

How NETSCOUT helps companies increase visibility to support quality IT performance for the hybrid workforce

Man with headset on and working on computer

For companies today, visibility into network and application performance is more of a challenge than ever before. The COVID-19 pandemic shifted the way society works, with a surge in the “work-from-anywhere” mentality over the last few years. As we continuously learn to live with COVID-19, it is clear that hybrid work is here to stay. 83 percent of employers say remote work has been productive for them. Furthermore, 63 percent of high-revenue-growth companies have enabled “productivity anywhere” workforce models. As companies lean into hybrid work strategies, quality performance for all the applications the employees use from wherever they do their jobs is essential. As a result, it is critical for companies to reassess their strategy for monitoring network and application performance and increasing visibility across all environments.
Business continuity has become a top priority for organizations managing the demands of the hybrid workforce, with strategies heavily focused on widespread visibility. With a clear line of sight into working environments, companies can focus their investigation of network and application performance issues and reduce mean time to repair (MTTR). Conferencing and collaboration tools play a vital role for organizations today. Not only do uptime and connectivity impact the bottom line, but they also impact business reputation and brand image. Consistency and high-performing technology are expected in today’s digital era, and although technology is never perfect, organizations can strive to implement a comprehensive strategy for monitoring and maintaining network and application performance.
With heavy reliance on unified communications and collaboration (UC&C) platforms to conduct business remotely, end-through-end visibility into hybrid cloud performance is critical for maintaining reliable communication between customers, employees, and third parties. A NETSCOUT survey revealed that 93 percent of IT leaders surveyed feel collaboration tools are vitally important to their hybrid work policy. NETSCOUT Smart Data provides continuous real-time insights into the performance of UC systems, leveraging patented technology for tracking performance across cloud environments to identify degradations and bottlenecks negatively impacting experience. 
In addition to UC&C applications, the hybrid workforce relies on many other applications and services to ensure productivity each day. The complexity of managing performance increases as organizations monitor SaaS applications, data center applications, and wired and wireless performance in both corporate and remote offices. IT and network operations teams must ensure access to virtual desktop interfaces (VDI), virtual private networks (VPN), voice over IP (VoIP), and infrastructure services. Early warning, rapid isolation, and expedited troubleshooting help NETSCOUT customers restore operations and increase efficiency of hybrid workers.
Learn more about how NETSCOUT nGeniusONE performance management solutions increase visibility and ensure optimal end-user experience