No one would argue that 2020 presented unprecedented challenges for the world’s IT organizations. Dramatic shifts in priorities occurred as enterprises and government agencies responded to health-related directives to self-quarantine, leading to the largest remote work effort in modern history. IT responded with quickly executed initiatives to ensure that remote access to corporate resources were available for home-based workers and that issues with ISP links, VPN capacity, and user licenses for VDI and VPN were addressed as needed.
Assuring a quality user experience for remote employees is key to business continuity and remote workforce success. - Read more at @NETSCOUTAssuring a quality user experience for remote employees is key to business continuity and remote workforce success. Issues with remote access, from poor performance and excessive slowdowns to the inability to access business services, affect more than productivity. They can hamper customer- and revenue-related tasks in retail and manufacturing businesses, constituent support in government agencies, and patient care in healthcare organizations, for example.
Twitter, Square, and Facebook are just a few companies that have announced policies embracing work from home that will continue through 2021 and beyond. As recent surveys reveal expanding flexibility in corporate policies related to hybrid and remote workforces, IT organizations are establishing procedures to deliver and maintain high-quality experiences to those employees.
Learn how one government agency’s IT team strategically planned for and implemented NETSCOUT’s nGeniusPULSE solution, gaining visibility to quickly address issues that might impact user experience for its hybrid workforce.