Everyone has heard the old adage, “time is money.” This holds particularly true for the legal profession, where billable hours and revenue may well be interchangeable. One can easily imagine the pressure IT organizations in law firms face when it comes to assuring the performance of their firm’s unified collaboration and communications (UC&C), network, and application services.
During the pandemic, law firms relied heavily on UC&C services such as phone and video conferencing for client consultations, making them crucial to revenue. Poor quality voice, video, and conferencing services could negatively impact billable hours, as law firms can’t bill a client for having to repeatedly set up a call, try to connect, hang up, and start over again.
During the pandemic, companies relied heavily on UC&C services such as phone and video conference services for client consultations, making them crucial to revenue. - Read more at @NETSCOUTHowever, the pressure goes to an even higher level when the application suffering performance issues is the firm’s document management system (DMS), which is used for hosting all their client information, case files, client briefs, and court filings. Delays in accessing and updating these documents creates a gap in billable time while simultaneously impacting staff productivity.
Imagine a firm of 2,000 attorneys and thousands more in paralegals and staff that charges $500 per hour. Now imagine that each employee loses one billable hour a month due to problems with their DMS and/or UC&C services. The financial impact could easily reach six or seven digits. Avoiding this is clearly a top priority.
Learn how one law firm implemented service assurance for their critical, client-impacting services.