According to a recent study by Statista, there are more than 20,000 software-as-a-service (SaaS) companies worldwide, with roughly two-thirds of them in the United States serving more than 14 billion customers globally. Long-term growth for any SaaS company depends on quality delivery of application services and consistently high-quality end-user experience. Beyond that, feature-rich enhancements keep customers engaged and loyal.
The subscription model depends on a simple formula. Happy customers continue using the service and renew their subscriptions, contributing revenue to the company’s bottom line. On the other hand, poor performance is rarely tolerated: Disruptions of any kind are often shared via social media, and in all too many cases, even loyal customers will have little patience, particularly if it impacts their own customers or revenue. In the end, they may consider leaving for competitive alternatives, which negatively impacts corporate revenue.
A well-respected healthcare SaaS provider is using innovative service assurance and performance management technology from NETSCOUT, combined with proactive 24/7 managed service, to maintain its reputation for ensuring peak performance for its user community. Learn more about how NETSCOUT Visibility as a Service (VaaS) is helping this SaaS company meet customer experience objectives.
To learn more about how this healthcare SaaS provider is using NETSCOUT visibility to assure end-user digital experience, read the case study.