Software-as-a-service (SaaS) has become an integral part of enterprise IT data center transformation. In fact, a recent article in highlighted an IDG statistic indicating that the vast majority of enterprises, 89 percent, are using SaaS. Furthermore, Cisco estimates that as early as 2021, 75 percent of cloud workloads and compute instances will be SaaS. These are staggering figures.

In the case of one major biotech company that employs more than 25,000 people in 90 countries and more than 500 remote locations, it had embraced SaaS for many of its business applications and services. However, the IT team soon discovered they lacked visibility and control when it came time to evaluate and assure the end-user experience for all the company’s remote employees. Learn how this biotech company addressed end-user experience for its SaaS services.

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