IT teams are required to quickly and precisely resolve service performance problems.
Service performance degradations can originate anywhere in the physical, virtual and hybrid service delivery infrastructure. Traditionally, when there is a major service degradation incident, IT professionals start the resolution process by defending data coming from silo-specific tools and finger pointing. Not only does this lead to more time spent in the war room, but user and customer experience is negatively impacted, hurting a company’s reputation and increasing losses from those incidents.
Transcribing Darwin, IT teams who have learned to collaborate and improvise most effectively have prevailed. Does digital transformation depend on collaboration between IT teams?
Traditional network and application performance monitoring approaches are slow and very costly, as each component that enables service delivery is scrutinized singularly, lacking big-picture, infrastructure-wide visibility. IT teams waste time using manual correlation of disparate data sets, sifting through multiple theories to find the root cause of a performance problem. While IT teams scramble to gather data and make sense of the information in the war room, internal users are less productive by waiting for things to get back to normal and customers run to the competition. The IT organization simply can’t be service-aware and support business needs by using multiple silo-specific tools.
With today’s complex networks and applications, it is imperative for IT teams to collaborate and work together. NETSCOUT breaks down operational and tool-based silos with the nGeniusONE platform and Adaptive Service Intelligence (ASI) technology. Gaining a common situational awareness and a consistent view of the service delivery infrastructure lowers business risk.
What does the connected enterprise gain from accelerating problem resolution?
NETSCOUT solutions provide continuous monitoring and real-time analysis so that IT teams can assure the delivery of services in the most demanding and complex IT environments. With pervasive NETSCOUT instrumentation and ASI technology enabling end–to–end traffic-based intelligence, the IT organization gets a complete understanding of the business service experience and can quickly identify the source of a performance problem. NETSCOUT enables IT professionals to quickly locate problems, regardless of their source – network or server, wire or wireless, physical or virtual, local or remote, real-time or back-in-time, client or cloud. Network operations engineers and IT administrators get insights into application traffic volumes, server response times and throughputs, aggregate error counts, and error codes specific to the various applications and servers active in the environment.
TechValidate, a “voice of the customer” researcher, reported that by stripping away the unknown and removing guesswork, including for IT initiatives such as Unified Communications, BYOD, data center modernization, and Cloud, NETSCOUT accelerates problem resolution and reduces time spent in the war room for each service incident. As a result, IT helps business achieve high value outcomes and growth.
Discover compelling information from TechValidate's research by scrolling through the infographic or download it by clicking here. For more information about NETSCOUT nGeniusONE platform and ASI technology, go to Solutions.
Ron Lifton is a Senior Solutions Marketing Manager at NETSCOUT. Prior to NETSCOUT, Ron headed product management for a cyber-security platform that applies machine learning and behavioral analytics to network traffic flows to detect industrial IoT and APT attacks. He has previously held senior marketing positions within Cisco and specifically for network management solutions for enterprises and service providers. He was an executive at a start-up focused on QoS policy management acquired by Cisco.