Free Case Study

U.S. State Agency Reduces Network Operations MTTR with NETSCOUT Solution

This 500-member IT team oversees data center and Contact Center operations supporting service delivery to numerous State agencies, including first responders, department of education, family services, and the DMV. After expanding data center operations and introducing new UC/VoIP technology, the IT team was challenged by service outages and call routing issues that were difficult to diagnose, with issues hindering first responder efficiency and one agency's revenue collections process. As a result, this long-time NETSCOUT customer deployed our next-generation nGeniusONE®, InfiniStreamNG™, and OptiView® XG Service Assurance technology to improve overall IT delivery efficiency to all agency customers, improve call routing for first responses, and reduce outages that were costing one program thousands of dollars per minute in lost revenue opportunity.