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Troubleshooting Voice and Video Problems

Pinpointing the root cause of voice and video problems in real-time helps ensure people can connect and communicate effectively.

Ensuring High-Quality Voice & Video Communications

Having Voice and Video problems not only impairs communications and productivity but with remote workers, remote customers, remote partners – remote everything – it could also cripple your business.

Poor Voice quality, one-way calls, bad connections, jumpy videos, and frozen videos wreak havoc on our ability to communicate in real-time.  Often, UC vendor tools do not have the visibility nor the Smart Data to troubleshoot effectively.

NETSCOUT’s Scalable Deep Packet Inspection and Smart Edge Monitoring technology isolates the root cause of Voice and Video issues and reveals QoS mismatches and change details.  It can analyze traffic and solve congestion problems faster to manage bandwidth and improve your capacity planning efforts more effectively.  Automated synthetic tests examine VoIP service availability from every site and can test Contact Centers or audio attendant services and assess internal and external call quality and availability.

We help you know in real-time, what’s wrong and why so you can fix the problem quickly.

Isolating the Root Cause of Voice and Video Quality Issues

Black man and black woman, wearing telephone headsets, sit at adjacent tables and work at desktop computers

Automotive Insurer uses NETSCOUT to rollout a new VoIP solution to reduce Voice outages in a multi-vendor environment using high-level application layer workflows and deep-dive packet-level analysis when needed.

Global Law Firm uses NETSCOUT to ensure high-quality voice, video, and teleconferencing communications for internal and external clients and users as well as manage their business-critical document management service.

Contact Us

To learn more about our UC&C Solutions or schedule a demo, contact us today.